Avoiding collection issues

How to make sure your bin collections run smoothly

All bins and boxes must be put out for collection by 6.30am on your collection day. Collection crews will not enter front gardens, driveways or back gardens to collect waste and recycling unless a collection point has been agreed.

There are some instances in which our operatives may not be able to complete a waste collection at your property. If this is the case, they will put a hanger on the handle of your bin explaining why it has not been collected. 

Household waste 

We are not able to collect household waste if it is left outside of your bin. 

If the bin is too heavy for our operatives to safely manoeuvre it, too full to close the lid or is jammed with materials, we will not be able to collect it. 

We will not collect if your household waste bin contains any of the following materials: 

  • Bricks / rubble / soil 
  • Large items i.e. furniture 
  • Large electrical items 
  • Car batteries / hot ash 
  • Garden waste 
  • Paint cans 

The number of black bins allocated to a property is based upon the occupancy of a household. If a property has more bins than it has been allocated, these unauthorised additional bins won't be collected and will be removed. 


We will not collect recycling bins that contain non-recyclable materials. This is because when too much non-recyclable material is collected, it can prevent a whole lorry load from being recycled. 

In your green recycling bin, you can recycle paper, cardboard, tins, cans, plastic bottles, and empty aerosols. 

In your brown food waste bin, you can recycle food waste, small amounts of shredded paper and cut flowers. 

In your black glass box you can recycle glass bottles and jars, and used batteries (by placing them in a clear plastic bags on top of your glass). 


Please do not overfill your glass box, put your glass in a different container, place broken glass in your box or put non-glass items in the box.

These factors can make it unsafe for our collection crews and may result in us not being able to collect it.

Food waste

Please make sure your food waste is wrapped with either a compostable liner or sheets of newspaper. Compostable liners can be purchased from most supermarkets. Choose liners designed to fit a seven litre caddy and make sure that they are fully compostable. Look out for the seedlings logo. 

Due to health and safety requirements, we are not able to collect food waste that is loose in the bin.

Garden waste

Please do not put the following your garden waste bin:

  • Food waste
  • Animal waste
  • Plastic bags, pots or trays
  • Tree stumps
  • Brick, rubble, soil and stones
  • Large branches (over 10cm / 4” in diameter)

Doing so may mean your bin is not collected.


If your bin has not been collected and there is no hanger on your bin, we may have missed your bin. If this is the case, please report it.  

See our Domestic Waste and Recycling Policy for more information.