Missed bin

What to do if your bin isn't collected on the normal day of collection

Please check the following information before you report a missed collection:  

  • Was your bin put out by 6.30am on your scheduled collection day?
  • Was your bin put out for collection on the correct day? (Check your collection calendar)
  • Was your bin clearly visible at the kerbside/highway boundary (unless you have an assisted collection)?   
  • Are you reporting the missed collection by the end of the following working day?

If you answered 'yes' to all questions, please fill out the missed bin collection form. After reporting, we aim to return on the day of collection if operationally possible or within two working days, unless there are unforeseen circumstances that prevent this.

Friday 12 April - Garden Waste collections

Garden waste collections in some areas of Hedge End and West End have been affected by operational issues.  If your bin hasn't been collected, advice to residents is to leave their bin out and we will collect it as soon as we can next week.  There is no need to report this as a missed bin.


Frequently asked questions

Sometimes our crews can’t get to your bin if your road or property access is blocked. If this is the case, we will record this on our system and aim to return within two working days. Please leave your bin out.

The crew will report that your bin was not out, and you can then:

  • Wait until the next scheduled collection 
  • Dispose of your waste at the Household Waste and Recycling Centre.  
  • Pay for an additional collection to return to empty the bin. To book, please contact us at 023 8068 8000. Payment is required in advance of the collection.

We will put a hanger on your bin to explain why it hasn’t been emptied, for example, if it is overfilled or contains wrong items. If this happens you can: 

  • Remove excess/wrong items and wait until the next scheduled collection
  • Dispose of your waste at the Household Waste and Recycling Centre
  • Pay for the Council to return to empty the bin.  If there are incorrect items in the bin, ensure these are removed. Payment is required in advance of the collection. 

  • Wait until the next scheduled collection 
  • Dispose of your waste at the Household Waste and Recycling Centre.  
  • Pay for an additional collection to return to empty the bin. To book, please contact us at 023 8068 8000. Payment is required in advance of the collection.

If you do not agree with the reason for your bin not being collected you can raise a dispute case with the Customer Service Centre, that will be investigated within 5 working days.

To find out more, please read ourDomestic waste and recycling policy.

Missed bin

If your bin isn't collected, please fill out the missed bin collection form