Contact us

Covid update: face to face appointments are currently paused 

You must include your account or claim reference number (if you have one) in any correspondence.

If you are moving home, please see our Council Tax Moving Home page:

For Council Tax enquiries, please use our online form:

For enquiries regarding Housing Benefit and/or Council Tax Support, please use our online form:

Personal budgeting and assisted digital support

Universal Credit needs to be claimed for and administered online. If you need support to complete an application or are in receipt of Universal Credit and having difficulty managing your money, please contact Citizens Advice:
For support and/or to make an appointment: 0344 411 1306


For all other related enquiries, please use one of the contact methods below:

Email us at:

Phone us on:
Council Tax 023 8068 8470
Business Rates 023 8068 8076
Housing Benefit 023 8068 8046
Council Tax Support 023 8068 8046

Write to:
Eastleigh House,
Upper Market Street,
SO50 9YN

Make an appointment to see us at Eastleigh House - please call 023 8068 8046.
Office opening hours are 8.30am-5pm Monday to Friday

The information that you provide to us will be used to maintain Council Tax and any related Benefit records. The information may be compared with that held by other Council departments, or other organisations, for the purposes of preventing or detecting fraud and in accordance with the General Data Protection Regulations 2018.