Contact us

You must include your account or claim reference number (if you have one) in any correspondence.

For Council Tax enquiries, please use our online form:

For enquiries regarding Housing Benefit and/or Council Tax Support, please use our online form:

Personal Budgeting Support

If you are in receipt of Universal Credit and struggling to manage your money, please complete this form, we will then contact you to book appointment to speak to one of our Benefit Specialists

Assisted Digital Support

Universal Credit needs to be claimed for and administered online, if you need support to complete an application for Universal Credit please complete the form, we will then contact you to book appointment to assist you.

Request for assistance for Personal Budgeting Support/Assisted Digital Support


For all other enquiries, please use one of the contact methods below:

Email us at:

Phone us on:
Council Tax 023 8068 8470
Business Rates 023 8068 8076
Housing Benefit 023 8068 8046
Council Tax Support 023 8068 8046

Write to:
Eastleigh House,
Upper Market Street,
SO50 9YN

Make an appointment to see us at Eastleigh House - please call 023 8068 8046.
Office opening hours are 8.30am-5pm Monday to Friday

The information that you provide to us will be used to maintain Council Tax and any related Benefit records. The information may be compared with that held by other Council departments, or other organisations, for the purposes of preventing or detecting fraud and in accordance with the General Data Protection Regulations 2018.