You must include your account or claim reference number (if you have one) in any correspondence.
For Council Tax enquiries, please use our online form:
For enquiries regarding Housing Benefit and/or Council Tax Support, please use our online form:
Personal Budgeting Support
If you are in receipt of Universal Credit and struggling to manage your money, please complete this form, we will then contact you to book appointment to speak to one of our Benefit Specialists
Assisted Digital Support
Universal Credit needs to be claimed for and administered online, if you need support to complete an application for Universal Credit please complete the form, we will then contact you to book appointment to assist you.
For all other enquiries, please use one of the contact methods below:
Email us at:
Phone us on:
Please be aware that the Customer Service Centre will be experiencing a large number of calls 15 to 29 March 2019 due to annual Council Tax statement distribution.
Council Tax 023 8068 8470
Business Rates 023 8068 8076
Housing Benefit 023 8068 8046
Council Tax Support 023 8068 8046
Upper Market Street,
Make an appointment to see us at Eastleigh House - please call 023 8068 8046.
Office opening hours are 8.30am-5pm Monday to Friday
The information that you provide to us will be used to maintain Council Tax and any related Benefit records. The information may be compared with that held by other Council departments, or other organisations, for the purposes of preventing or detecting fraud and in accordance with the General Data Protection Regulations 2018.