How to contact out of hours in an emergency

If you need to contact us and you cannot wait until the next working day, you can contact us using our emergency out-of-hours number

We employ an Out of Hours Duty officer to assist with emergency situations.

Our Duty Officer will be able to assist with:

  • Alarms on Council owned premises
  • Dangerous or unsafe buildings and structures
  • Dangerous dogs
  • Emergency tree work
  • Flooding
  • Homeless persons assistance
  • Major food poisoning
  • Unauthorised works on protected trees or listed buildings
  • Unauthorised Encampments

Our Duty Officer will NOT be able to assist with:

What happens when you call our Out of Hours Duty Officer:

  • We will arrange for the problem to be dealt with
  • We will give you information and contact numbers for the authority that can deal with your call, if it is not us
  • We will advise you that the incident is not an emergency and ask you to call the Customer Service Centre on the next working day

This service operates outside of the following hours:

If you do need to contact us, please note when calling, you will hear a message explaining the service and an emergency telephone number will be given to use if appropriate. Please have a pen and paper ready to take down the number.