Bulky waste

If your items are in good working condition (and have a sewn in red or blue fire label if upholstered) you could donate them to a local charity or reuse organisation. This is better for the environment, saving raw materials and is a sustainable way of reducing waste. These organisations offer a free furniture collection for items in good working condition:

• Emmaus Hampshire
• British Heart Foundation

If your items are not in good condition or suitable for reuse, you can take certain items to a household waste and recycling centre. If items are not accepted there, we offer a Bulky Waste Collection service for the following items:

We can collect: 

• Furniture (such as sofas, chairs and tables)*
• Fridge freezers
• Televisions
• Washing machines
• Carpets (underlay and carpet classed as two separate items)
• Mattresses
• Bathroom suites (bath, toilet, sinks), please note we do not collect cast iron baths.

* Please note recent changes to the way we collect sofas and other upholstered items.​

We cannot collect:

• DIY waste such as fixtures or fittings
• Kitchen units/worktops, Tiles
• Black bags, Miscellaneous waste 

All items MUST be easily accessible and placed at the front of the property or at the point where the refuse is collected from on collection day eg for a communal property this might be the bin store.   Crews are unable to enter the property to collect items and no collections will be made from communal properties where there are a significant number of steps/staircases.

Please remember that if you pay someone to take away this kind of waste you must check that they are a registered waste carrier and make sure they give you a waste transfer note to state where the rubbish is being taken from and to.  You may be guilty of an offence under section 34 of the Environmental Protection Act 1990 if your waste has been found to be dumped, even if it was physically dumped by someone else. The duty applies to both businesses and residents. For more information please visit the Environment Agency website. 

Costs and booking a collection

Bulky waste collections are priced on the number of items being collected. The cost of a collection is £38 for the first item and £21 for each additional item.

For customers on means tested benefits, the cost is £24 for first item and £12 for each additional item (you will need your 9 digit housing benefit or council tax support reference number to book online).

* Please note that we will only collect items that have been booked for collection and no refunds will be given for cancellations or for items you no longer want collected. *

How to request a bulky waste collection:

Book below or by telephone: contact our customer service team (8:30am to 5pm Monday to Friday) on 023 8068 8440 and ask to arrange a bulky waste collection.

Using a private waste carrier

If you choose a different company to dispose of your waste, make sure they are licensed. Check the company's waste carrier licence number on the Environment Agency's register of waste carriers. If you do not do this and the company you hire fly-tips your waste, you will receive a fine and could be prosecuted.