Sharing, transferring and storing your data

Who we might share your information with?
Your personal information will be treated as confidential, but it may be shared with other Council services in order to ensure our records are accurate and up-to-date and to improve the standard of the services we deliver. We will only use your information in ways which are permitted by the General Data Protection Regulation and the UK Data Protection law.

If we need to talk to other people and organisations regarding your information in the course of conducting our enquiries and assessing your entitlements, we will obtain your consent. Consent is given as part of the declaration that is signed when you complete an application form to make a claim. We would not be able to assess your circumstances and offer the correct advice if this is withheld.

  • The Council has a duty to protect the public funds it administers and may use the information you have provided or share it with other bodies for the purpose of preventing and detecting fraud. This includes participation in the Cabinet Office National Fraud Initiative.┬áThe National Fraud Initiative (NFI) is an exercise that matches electronic data within and between public and private sector bodies to prevent and detect fraud.
  • We will NOT use your personal data for marketing products or services.

Transfer of data
We will always make sure that your data is held in the UK or within the European Economic Area (EEA), in compliance with data protection law. Sometimes we will publish your data on our website. We will only publish it where we have to, for example where we have to publish a public register. Information on the web can be accessed anywhere in the world.

Cookies
Where services are delivered via websites, small amounts of information are sometimes placed on your device e.g. your computer or mobile phone. These include small files known as cookies.

They cannot be used to identify you personally and you can restrict or block them by changing the settings in your browser. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Details about how we use our cookies.

How long we keep your data
We retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purpose of satisfying any legal, accounting or reporting requirements.

Details of expected retention periods of the different categories of your personal information that we hold are set out in our Retention Schedule.

If the information is subject to a Court case, criminal investigation, Subject Access of Freedom of Information Request, then it may be necessary to wait until those proceedings/ investigations/ requests have been completed before the data can be deleted.

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