Universal Credit

Find out about Universal Credit and how to claim it

Universal Credit is a new type of benefit designed to support people who are on a low income or out of work. If you qualify, you will receive a single monthly payment into a bank account chosen by you. 

Universal Credit replaces these six existing benefits:

  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Child Tax Credit
  • Working Tax Credit
  • Housing Benefit

Please note that Universal Credit does not include help to pay your Council Tax. You will need to apply for Council Tax Support.

How to claim

You will be expected to make your Universal Credit application online through gov.uk

Universal Credit can't be a backdated claim so it is important that you make your claim as soon as possible. Please make enough time to complete your application - it may take 40 minutes or more. Once you start an application, you cannot save it part way through.

To make a claim, you will need:

  • Your National Insurance number
  • Details of the bank, building society or Post Office account that you want Universal Credit paid into
  • Your tenancy agreement (if you have one)
  • Details of your savings or other capital
  • Details of any other benefits you are getting

Frequently asked questions

If you can use a computer, but you do not have access to one, you can use computers at the Jobcentre in Eastleigh or make your claim using one of the self-service terminals at the Council offices - Eastleigh House, Upper Market Street, Eastleigh, SO50 9YN. You can also make your claim using a computer in the public libraries.

Universal Credit needs to be claimed for and administered online. If you need support to complete an application, please contact Citizens Advice. For support and/or to make an appointment call 0344 411 1306.

You can also make an appointment with us by calling 023 8068 8000.