The health and wellbeing of our residents, people who work in the Borough and our staff is the Council's top priority. We're working hard to continue providing as many services as possible while ensuring residents' safety, in line with the latest advice from the government.
We are publishing regularly updated information and advice about Council services in relation to coronavirus and have a range of contingency plans if national circumstances become more challenging in the weeks to come.
We are also providing regular updates for the Borough's businesses
To keep up to date sign up for Your Weekly Borough News. You'll receive an email every Friday with a round up of information relating to coronavirus.
UPDATE 6 April: All car park charges are temporarily suspended
From today we are suspending pay and display car parking charges in our car parks.
This is to ensure we are supporting key workers at this time, including those who are in front line roles in shops and services and community volunteers who are working beyond the call of duty at this time. Freezing charges will help enable these important roles park for free and without concern over time taken.
However, we will continue to charge for car parks at our Country Parks, this is because we don’t want to encourage excessive usage at this time so we can continue to monitor and ensure social distancing measures are being followed.
UPDATE 3 April: Eastleigh Unwrapped Cancelled
The Point has made the decision to cancel this year's Eastleigh Unwrapped
UPDATE 2 April: Pest Control Services temporarily suspended
The Council’s pest control service has been paused during the coronavirus lockdown for the safety of both residents and our operatives. To comply with the government’s measures on social distancing it would be inappropriate for our operatives to enter the properties of vulnerable residents; our staff have therefore been redeployed to other key service areas.
UPDATE 1 April: Appeal for personal protective equipment (PPE) for key workers
We're appealing to local businesses to provide essential equipment to protect public sector workers dealing with the coronavirus crisis as part of a county-wide initiative.
Local councils, including Eastleigh, the emergency services and utility companies are coordinating the local response to COVID-19 across Hampshire in the Local Resilience Forum. As well as supporting our NHS health partners on the front line and managing the distribution emergency food and medicine parcels to the most vulnerable, the services also respond to police, fire and ambulance emergencies; maintain refuse collections; support homeless people and make visits to sheltered housing schemes
UPDATE 31 March: Help with Council Tax payments
We're offering a range of measures to reassure and help families with their Council Tax payments through the Covid-19 crisis. The coronavirus outbreak is having a significant impact on our residents and many people may be struggling to pay their bills including Council Tax, especially if they have suffered a sudden drop in income.
UPDATE 27 March: Food Waste collection service
Food waste collection is temporarily suspended. This is a decision based solely on the safety of our waste crews. We ask that you try to reduce your food waste (as always) as much as possible, or to compost if you can. If this isn’t possible, the food waste should, for the time being be placed in your black bin.
These are unprecedented times and we don’t take this decision lightly given how much effort residents have put into increasing food recycling in recent months. However, the safety of our staff must be our first priority and we need to safeguard our essential services as much as we can at this difficult time. Our other waste collection services (black/green bins will continue as usual)
UPDATE 26 March: Community support
Our coronavirus support pages are now live. If you or someone you know of is self-isolating because they are vulnerable to coronavirus and needs help getting essential supplies like food or medicine we can connect you with a volunteer group in your area. Equally, if you just need a person you can chat with, we can put you in touch with someone.
If you’d like to become a volunteer, you can find out about the groups we are working with and how you can be of help.
Eastleigh town centre market
The town centre market will trade (food stalls only) Saturday 28 March before closing until further notice
UPDATE 26 March: New rules on MOT's for light vehicles
Due to the unfolding COVID-19 situation, cars and vans and motorcycles due their MOT from 30 March 2020 will have their MOT extended by six months. This will continue until confirmed otherwise.
UPDATE 25 March: Business closures
Business closures around the Borough New legislation has been brought in as part of the Government's strategy to prevent persons gathering in groups and to prevent the continued spread of Covid-19. The legislation states that certain businesses must close and remain closed until further notice, find out which businesses are affected here.
We have additional information for takeaway services available to download.
UPDATE 24 March: Additional social distancing measures
All playgrounds across the Borough will be closed until further notice.
Allotments across the Borough will remain open, however, please ensure that social distancing measures are followed (remaining at least 2 metres apart from others). We will keep allotments under review to ensure that visitor numbers don’t exceed a safe number to maintain social distancing.
Lakeside Country Park and Itchen Valley Country Parks will remain open, however, the play parks within them will be closed. We will keep visitor numbers under review to ensure visitor numbers, don’t exceed a safe number to maintain social distancing.
For everyone's safety, the Council’s office at Eastleigh House are now closed. We are more than happy to help by phone and are well staffed to do so. You can also find lots of information on our website.
At Eastleigh town centre market only food stalls will continue to trade.
UPDATE 23 March: Government's announcement - stay at home
The Government has tonight announced that we must stay at home, with a series of closures and enforcement of them. We are reviewing the impact this will have on our services and focusing our attention on essential services - we are putting plans in place and we will update you as soon as possible. In the meantime, Eastleigh House will be closed (you can still contact us by phone.) Please check here regularly for updates about our services. You can read more about these new measures here.
UPDATE 23 March: Support with Council Tax payment
We know this is a worrying time and some people may be concerned about being able to pay their bills.
If you're worried about your ability to meet council tax payments, please visit the Council Tax Support pages. If you’d like to discuss your situation with us, please call 023 8068 8000 to speak with one of our advisors.
Please also take a look at the financial support that has been announced by government.
UPDATE 23 March: Planning Applications
For a number of years we have been moving towards making our planning application process fully digital, including assessment of applications, issuing the Council’s decision, and other parts of the process.
The current Coronavirus (COVID-19) pandemic means we are reviewing our contingency plans for when our service is disrupted. With most of our staff working from home - because of the social distancing measures brought in by the government - but still having access to our network, we are still able to process planning applications that are received online; however, there are likely to be delays for applications submitted on paper as we are not able to access these and cannot create the digital versions our planning process requires. We therefore strongly recommend that all customers should submit their applications electronically via the Planning Portal (please note that submissions via the portal do carry a fee). This will give us the best chance of delivering our service to you in a timely manner.
If you have already submitted a planning application and you wish to submit further information to either validate your application or post-validation drawings; or if you have already obtained permission and you wish to apply for an amendment, these can also be done through the portal.
UPDATE 20 March – Finance arrangements
All payment runs will continue to ensure that all our customers continue to be paid.
If people are having issues with bill payment, they are asked to call 023 8068 8000 for Council Tax or 023 8068 8076 for Business Rates. For all other debts email- email@example.com
Business Rate bills have already been prepared and issued in line with current legislation and we are waiting for further details from the Government. We will contact all rate payers who may eligible for a reduction and issue adjusted bills if required. Further details will be on our website when available.
If people have booked an event or appointment, which we have cancelled, they will be offered an alternative, credit note or refund.
All cheque payments will be stopped and customers are required to urgently provide their bank details, if they haven’t done so already.
Where possible, we will issue our invoices by email although our current posting system will remain in place. Debtors can request an emailed invoice by contacting firstname.lastname@example.org
We’re encouraging invoices to be sent to email@example.com to ensure swift payment rather than being posted to the Council offices.
UPDATE 20 March - Leisure centre closures
Following the latest social distancing measures, Places Leisure Eastleigh and Hamble Sports Complex are closed until further notice.
UPDATE 20 March - Statement from Chief Constable Olivia Pinkey, Chair of the Local Resilience Forum
As part of our regular review of the ongoing response to the COVID-19 pandemic, the Hampshire and the Isle of Wight Local Resilience Forum (HIOW LRF) has now declared the Coronavirus outbreak a major incident. Read more
Chandler’s Ford youth centres
The Loft located at The Hilt, Hiltingbury, and Fryern located at Fryern Pavilion, have closed until further notice
UPDATE March 19: Sport, health and community services
All youth sessions at Energy Youth Centre have been suspended. Staff aim to reach out and support as many of the young members as possible through these challenging times and will be calling young people on their database to check on their welfare. If any young person would like to contact them or access updates, they can do this through their Facebook page, which youth workers will be checking regularly.
Tea with a Twist community meetups at the Old School House, Hedge End, have been suspended until further notice
SportWorks programme sessions, which include Mums on Bikes, Friday Night Football and Walking Netball are either confirmed as suspended or pending confirmation. Please check with the organisers to be sure for those which are unconfirmed.
Wildern Leisure Centre will close until further notice from Friday 20 March, 10pm
UPDATE March 19: Volunteering in your community
It’s heartening to see so many people in our community wanting to help those who may be self-isolating due to coronavirus. We are in contact with several groups that have sprung up and are talking with them, and other agencies, about how best to coordinate efforts and at the same time keep people safe.
For now, if you wish to get involved in volunteering, please contact One Community who will be able to signpost you to a community group in your area.
Don't forget, one of the best things we can do for one another right now is to follow the government’s advice on social distancing and hand washing, and to look out for your neighbours.
UPDATE 19 March: Council and community services
Waste and recycling services are currently operating as normal. However, we are planning ahead should our services be affected by the Coronavirus - you can find more information on this page.
The Car Boot Sale in Eastleigh Town Centre will be postponed until further notice
UPDATE 18 March: Council and community services
The Council’s main offices will remain open. However, in order to protect you and our staff, please call us or visit our website in the first instance. Local people are advised to only visit if urgent (such as homelessness) and not to visit the offices if they fall into one of the ‘vulnerable’ categories as outlined by the government (this includes those over 70, those with underlying health conditions or those who are pregnant.) We are more than happy to help by phone and are well staffed to do so - your help in choosing the phone first to contact us will help us ensure we continue to offer our services for residents.
Please note that the coffee shop in Eastleigh House will be closed until further notice.
Out of hours contact
For urgent issues phone the Council’s main number 023 8068 8000 and listen for details of the out of hours number.
Waste and recycling collections
- Please see guidance below on disposing of personal waste (such as tissues) if you are in a household with a possible coronavirus infection
- Garden Waste Collections are currently continuing as normal
- Bulky item collections have been suspended until further notice
- Handyperson Service has been suspended until further notice. Residents who have existing bookings will be contacted by the Handyperson service
Car parking enforcement
Civil enforcement officers will be patrolling as normal so please abide by parking restrictions.
Disabled Facility Grant (DFG)
Visits in relation to DFGs and also housing enforcement complaints where the clients are either in the vulnerable group (elderly and/or pre-existing health conditions) or is relating to Houses of Multiple Occupation are suspended until further notice. Existing clients will be contacted by the Council, any new clients will experience a delay due to the current situation.
Itchen Valley Country Park, West End
Itchen Valley Country Park remains open however Highwood Barn and Woodland Café will be closed from 18 March until further notice. The toilets and vehicle access to the park will still be available and parking charges will still apply.
Lakeside Country Park, Eastleigh
Lakeside Country Park remains open however the Lakeside Centre will be closed for public bookings. Vehicle access to the park will still be available.
The Point, Eastleigh & Berry Theatre, Hedge End
The Point and Berry Theatres will be closed until further notice. The theatre will be contacting all customers who have booked tickets.
The Healthworks service is closed until further notice this includes health walks that is currently suspended.
Friday Night Football
Friday Night Football sessions across the Borough are cancelled until further notice.
Y Zone, Bishopstoke is closed until further notice.
UPDATE 17 March: New guidance on disposing of personal waste in households with possible coronavirus
The government has issued new guidance on how households with possible coronavirus (COVID-19) infection should dispose of personal waste like tissues.
Double bag personal waste
Personal waste (such as used tissues and disposable cleaning cloths) should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste.
Do not put out for collection for at least three days
Put personal waste aside for at least 72 hours before placing in your external black household waste bin. For example, if you have filled/tied a bag on a Monday and your collection is due on a Thursday, that bag can be put out for collection on Thursday morning. However, if you have filled/tied a bag on a Monday and your collection is due on a Wednesday, you would need to hold onto that bag until your next scheduled collection.
Other household waste can be disposed of as normal.
This advice is designed to prevent transmission of the virus. Further guidance
UPDATE 17 March: Stay at home if you have coronavirus symptoms
- Anyone showing any potential symptoms of coronavirus infection, including a high temperature or continuous cough, is now advised to self-isolate at home for seven days.
- If you live with other people, they should stay at home for 14 days from the day the first person got symptoms.
- If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days. If you have to stay at home together, try to keep away from each other as much as possible.
If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.
For Council services that are affected we will publish information prominently on our website.
The NHS has produced the following information and simple tips:
- wash your hands with soap and water often – do this for at least 20 seconds
- always wash your hands when you get home or into work
- use hand sanitiser gel if soap and water are not available
- cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- put used tissues in the bin immediately and wash your hands afterwards
- avoid close contact with people who have symptoms of coronavirus
- only travel on public transport if you need to
- work from home, if you can
- avoid social activities, such as going to pubs, restaurants, theatres and cinemas
- avoid events with large groups of people
- use phone, online services, or apps to contact your GP surgery or other NHS services
- do not touch your eyes, nose or mouth if your hands are not clean
- do not have visitors to your home, including friends and family
Anyone suspecting that they have the virus - especially after returning from countries most affected should visit: www.111.nhs.uk/covid-19
We work closely with Hampshire County Council’s Director of Public Health who publishes regular updates
UPDATE 25 March - Freedom of Information and Environmental Information Requests
Over the coming weeks, we will be diverting our resources to tackle social issues being experienced as a result of the Coronavirus crisis. We kindly request your patience at this challenging time. We will respond to your request, but this is likely to take longer than usual and to exceed the 20-working day deadline in the Freedom of Information Act 2000 and Environmental Information Regulations 2004. This accords with the Information Commissioner’s Office’s guidance, published in response to the crisis that individuals should expect to “experience understandable delays, when making information requests during the pandemic”.