The health and wellbeing of our residents, people who work in the Borough and our staff is the Council's top priority. We're working hard to continue providing as many services as possible while ensuring residents' safety, in line with the latest advice from the government.
We are publishing regularly updated information and advice about Council services in relation to coronavirus and have a range of contingency plans if national circumstances become more challenging in the weeks to come.
We produced a leaflet containing important information about coronavirus and where to get support. It has been delivered to homes across the Borough. You can download it here.
We are also providing regular updates for the Borough's businesses
To keep up to date sign up for Your Weekly Borough News. You'll receive an email every Friday with a round up of information relating to coronavirus.
Update 18 September 20202 - New NHS App
On 24 September a new NHS COVID-19 App will be launched to support Test and Trace work and businesses in the Borough are being encouraged to prepare for the launch.
Businesses will be able to download and display QR codes in preparation for the launch. The codes will be an important way for NHS Test and Trace to contact people if coronavirus outbreaks are identified.
Update 15 September -Groups of 6
From Monday an enforceable ban on meeting socially in groups more than six was introduced by the government. This means you must not meet with people from other households socially in groups of more than 6. It applies indoors and outdoors, including in private homes.
There will be a limited number of exemptions. COVID-19 Secure venues, such as places of worship, restaurants and hospitality venues, can still host larger numbers in total but groups of up to 6 must not mix or form larger groups. Education and work settings are unaffected, and organised team sports will still be able to proceed, as will weddings and funerals up to 30.
Update 28 August - JobCentre here to help
The last few months have been uncertain times for businesses of all sizes across the Borough, but the JobCentre are re-assuring businesses that the team at Eastleigh JobCentre are working hard to support local businesses.
Update 19 August - Businesses in the Borough reminded to apply for non-repayable government grants
We are reminding business rate payers in the Borough to apply for the non-repayable Business Rates Grant before the 28 August deadline. Businesses that are eligible could receive a £10k or £25k grant which they are not required to pay back, which is the case with some of the loan schemes.
Update 11 August - New Pavement Licence
Cafes, pubs restaurants and other food outlets can now apply for a Pavement Licence to place removable tables and chairs on the pavement outside their premises for their customers to use.
Update 10 August - MOT inspections are back
Our MOT inspection service has resumed although a number of changes have been made to keep our customers safe.
Update 31 July - Easing of restrictions postponed, new guidelines published
New guidelines and restrictions have been published by the government aimed at preventing the further spread of the COVID-19 virus. The Council will continue to monitor the situation and we will publish updates if the new guidelines affect our services.
Measures to further ease the coronavirus lockdown have been postponed for two weeks. Until 15 August at the earliest, casinos, bowling alleys, skating rinks and other close-contact services, such as in beauty salons, must remain closed. Indoor performances will not resume, pilots of larger gatherings in sports venues and conference centres, as well as smaller wedding receptions, will not be able to take place.
The reopening of some of the facilities and activities at Places Leisure Eastleigh will still go ahead on Monday as planned and details can be found here
Stricter rules on face coverings will come into force on 8 August and will apply to museums, galleries, cinemas and places of worship. Masks must already be worn in indoor shopping centres, transport hubs, banks and post offices, as well as in shops, takeaways and on trains and buses.
For people who have coronavirus (COVID-19) symptoms or a positive test result, the self-isolation period has been extended to 10 days. Evidence suggests that people with COVID-19 who are mildly ill and are recovering have a low but real possibility of infectiousness between seven and nine days after illness onset.
From tomorrow (1 August) rules have been relaxed for people in England who are at high risk from coronavirus and who had received a letter informing them they needed to shield.
Update 24 July 2020 - Face coverings now mandatory
Face coverings must to be worn in shops and supermarkets in England from today, Friday 24 July, as well as in other enclosed public spaces, including indoor shopping centres, transport hubs, banks and post offices. They help protect you - and the people around you. More details
Update 22 July - Fleming Park paddling pool to remain closed this Summer
The outdoor paddling pool in Fleming Park Eastleigh will remain closed this summer due to the ongoing Covid-19 pandemic
Hedge End Town Council has also confirmed they will not be reopening their paddling pool (on St John's Recreation Ground) this summer
Update 20 July - Places Leisure Eastleigh prepares to open
Places Leisure Eastleigh has announced it'll be reopening its doors on 3 August - they have published a series of FAQs on their website in preparation
Update 17 July - The latest shielding letter has been translated into Hindi and Nepali
The following copies have been distributed to members of the relevant communities in the Borough.
Update - 9 July - New service launched to help people unemployed as a result of COVID-19
Jobs Fuse is a new service helping those made jobless as a result of the COVID-19 pandemic in the Enterprise M3 LEP area get back into employment.The service supports key regional employers with gaps in their staffing due to the pandemic, such as those in the care sector. For further information call 0808 196 3596 or email the dedicated inbox JobsFuse@educationdevelopmenttrust.com.
Update 1 July - Eastleigh House Reception reopens
Our Reception service at Eastleigh House in Upper Market Street has re-opened. It allows customers, who are unable to use online services or call us, to get the face-to-face help from a member of our Customer Services Team.
A safe queuing system, regular cleaning and hand sanitiser available. Other customers are encouraged to call or seek help online if they are able to and to only visit in person if they have no other option.
Update 30 June - Beware 'air quality' scams
The Council is issuing a warning about an air quality assessment scam where residents have received phone calls claiming that their property needs an air quality assessment by a company that has been contracted by the NHS. The homeowner is then told that this company has a right to enter your house and when they arrive you must let them in. These approaches are fraudulent and you certainly have the right to refuse people entry to your home.
Update 28 June - Local company provides protective screens
Local company Image Perception Signs & Services have been using their resources to produce protective screens for organisations and businesses across the Borough. The screens have enabled places to open up safely as organisations adapt to the new normal.
The company are known for manufacturing signage and with a CNC router, digital printer and laminator facilities in house they can produce shop signage, window graphics and vehicle graphics
UPDATE - 27 June - Survey aims to understand business impact
A survey designed to understand the impact of coronavirus on local businesses has been developed by Portsmouth University, working with the Local Resilience Forum. As we move towards recovery it's hoped that responses from this survey will help indicate where further support might be needed.
UPDATE 18 JUNE - Over £16 million paid out in emergency business support
Over £16 million has now been paid out in emergency support to 1,223 Eastleigh Borough businesses impacted by the coronavirus crisis. We are currently processing a steady stream of applications; but there is still money available and we're encouraging businesses to continue to apply for the grants.
Businesses that are eligible could receive a £10k or £25k grant depending on the size of the company. If a company is in receipt of Small Business Rate Relief or run a business in retail, hospitality or the leisure sector and have a Rateable Value of £51,000 or less, they can complete the form to be assessed for eligibility for any grants or reliefs.
UPDATE 11 JUNE - Parking charges to be reinstated
Having been paused since 8 April, parking charges in the Borough Car Parks will resume from 15 June
UPDATE 9 JUNE - Pedestrianisation of Town Centre
In response to government advice Eastleigh Local Area Committee (ELAC) agreed to temporarily close two town centre roads to promote the safety of shoppers when more shops re-open on Monday 15 June.
UPDATE 2 JUNE - Returning to work safely
This week marks the reopening of more businesses across the Borough and as things start to return to a new state of normal, we wanted to share some advice for staying safe and alert at work.
UPDATE 28 May - Latest outdoor sports and physical activity guidance
We have update our Physical Wellbeing at Home page to include the latest government guidance as well as the guidance from the national governing bodies for skateboarding, golf, basketball, tennis and hockey.
UPDATE 27 May - Extended operating hours on construction sites
The government has asked councils to allow construction companies to extend the hours they operate during weekdays and on Saturdays as sites become fully operational following the coronavirus lockdown. Most development sites are currently restricted to working from 8am to 6pm, Monday to Friday, and from 9am to 1pm on Saturdays. Under the new guidelines most construction sites will now be able to operate until 9pm from Monday to Saturday, but not on Sundays or Bank Holidays. The arrangements are temporary until May 2021.
UPDATE 22 May - Beware cold callers
The Council is reminding residents not to employ people who call at their homes looking for work, such as garden maintenance, driveway
repairs or removal of waste items.
UPDATE 21 May - More grants for businesses
Local businesses in Eastleigh Borough that have not previously been eligible for the Small Business Grant Fund are now to be given the support they need, thanks to a new grant fund administered by the Council.The Borough Council’s Economy Team administers these funds and distributes payments.
UPDATE 20 MAY - Council Tax scam
The Council has been made aware by residents of a scam linked to coronavirus (COVID-19). Residents are being contacted from someone claiming that you have over paid your Council tax and that you are due a rebate. Please be aware that the Council would not contact residents in this way to inform them of an overpayment. The Council will always write a letter/email an individual to inform them of an overpayment.
UPDATE 19 May - £15 million paid in business grants
Over £15 million has now been paid out in emergency support to 1,151 Eastleigh Borough businesses impacted by the coronavirus crisis.
We are currently processing a steady stream of applications; but there is still money available and we're encouraging businesses to can continue to apply for the grants. Payments totalling £15,200,000 have already been paid to 1,151 businesses in the Borough and more are under consideration.
UPDATE 16 May - Short stories to make lockdown more bearable
An appeal to all storytellers to create a work that will bring a smile to the face of residents who are being hit hardest by the coronavirus lockdown has been issued by the Council’s Arts and Culture team.
Through its Tell Us A Story project, the team, who operate The Point and The Berry Theatres, is asking aspiring authors of all ages - from complete novices to people who are experienced creative writers - to come up with a short story that brings some hope, humour and happiness into the lives of people who are feeling most alone during this difficult time.
UPDATE 15 May - EBC's coronavirus response so far
We've compiled some stats from across the Council and put them into an infographic to show how council staff and the community have come together in response to the coronavirus pandemic. We still have a long way to go but want to thank everyone for what has been achieved so far.
UPDATE 14 May - Staying safe at work
As businesses around the Borough begin operating again the safety of their staff and customers is still of vital importance.
We are continuing to gather details on the latest information and support available from the government and other organisations to ensure you are able to access the most up to date information.
UPDATE 13 May - Appeal for volunteers to make scrubs
UPDATE 12 MAY - Crestwood rises to PPE challenge
Technicians at Crestwood School are continuing to provide personal protective equipment for frontline workers in and around the Borough.
The school was given a grant by the Council which helped them purchase materials to produce PPE for front line care workers. They have been producing protective visors and tension relief bands for key workers in different professions throughout the pandemic.
UPDATE 12 MAY - Helping VE Day celebrations
Council staff contacted all local care homes to ensure that residents and staff who wanted to could join the nation in a VE Day celebration on Friday 8 May with some drinks and party food. There was a very positive response and the Council, together with the voluntary sector partners delivered supplies including crisps, snacks, cakes, and soft drinks.
UPDATE 12 MAY - Businesses updating trading details
Many businesses across the Borough have updated their trading details and opening hours as a result of the coronavirus pandemic.If a company is in the position to open or continue trading it might be with a slightly amended service or opening hours. In Eastleigh centre there are a range of shops and businesses still operating, a full list is available here and will be updated regularly.
UPDATE 12 MAY -#StayInWorkOut
Sport England have launched a nationwide campaign to #StayInWorkOut and we want people across the Borough to take part and share with us how they are staying active whilst at home.
UPDATE 4 May - Borough businesses urged not to miss out on funding
Local businesses can still apply for an emergency grant. So far £12.9m had been handed out to 989 businesses. Read more
UPDATE 1 May - Amazing response to food bank appeal
The response by Eastleigh Borough supermarkets and their customers to an appeal for food bank donations has been described as “amazing” by the Mayor, Councillor Darshan Mann. Big name food retailers, have thrown their weight behind a Council campaign to secure much-needed food and other items to meet the high demand at the Borough’s three foodbanks in Hedge End, Netley and Eastleigh town centre. Read more
UPDATE 1 May - Council Leader offers support to Parish and Town Councils
Eastleigh Borough Council Leader Cllr Keith House has written to all ten parish and town councils in the Borough to offer financial help, support and reassurances as a result of financial pressures arising from the COVID-19 crisis. Read more
UPDATE 1 May: Residents thank our refuse crews
Residents across the borough have been leaving messages of thanks and support to our refuse crews for their hard work and dedication during the COVID-19 pandemic. Crews are proudly displaying many of these messages in the cabs of their vehicles. Read more
UPDATE 30 April: The Council supports the NHS Help us help you campaign
Residents are encouraged to continue to use healthcare services for non-coronavirus related purposes.
UPDATE 29 April - Y-Zone continues to support young people The Y-Zone youth work team have adapted their service to ensure that young people across the Borough – particularly those who are vulnerable – receive the essential support they need.
UPDATE 28 April: Audio version of information leaflet
An audio version of a leaflet containing important about coronavirus and where to get support, is now available. You can listen to it here.
UPDATE 27 April: Information leaflet delivered to homes across the Borough
The Council has produced a leaflet containing important information about coronavirus and where to get support. It is being delivered to homes across the Borough this week. You can download it here.
UPDATE 24 April: Virtual meetings
Eastleigh Borough Council's first virtual meeting will be held when the Council's Cabinet meets on Monday 27 April at 11am
UPDATE 22 April: Public bodies - payment of suppliers
The Government recently released a Procurement Policy Note (PPN) setting out information and guidance for public bodies on payment of suppliers to ensure service continuity during and after the current coronavirus, COVID-19, outbreak.
Eastleigh Borough Council is following the Government guidance by working with suppliers at risk to ensure they are in a position to resume normal contract delivery once the outbreak is over.
UPDATE 21 April: Coronavirus and your personal data
Your personal information may not be your first thought when it comes to coronavirus, but if you’re worried, we’ve put together some information to help.
- We may use contact details that we hold to get in touch with you to share vital messages about how we are working to combat the coronavirus
- You might be asked for details about sensitive health conditions or the type of help you may need (if any) during the coronavirus crisis. View our coronavirus support privacy notice
- If you’ve made a Freedom of Information or Subject Access Request to the Council, you may experience delays in our response. That is because we are diverting our resources to help with challenges the Borough is facing due to the ongoing crisis.
UPDATE 20 April: Public notices
The Hampshire Independent has temporarily paused producing a paper version of the newspaper during the coronavirus pandemic. Our public notices will therefore be placed in the Daily Echo until further notice. They can also be accessed on the Hampshire County Council's website.
UPDATE 16 April: Donations urgently needed by food banks
There has been very high demand for the services of the three food banks across the Borough, during the coronavirus lockdown, and they are now in urgent need of donations.
If you can spare any groceries, please visit the websites or Facebook pages of the organisations listed in our news section.
UPDATE 16 April: Businesses and other organisations respond
We're keen to hear about businesses and other organisations across the Borough that are coming together to help tackle the coronavirus crisis.
Many have already responded to pleas for equipment and materials to help our key workers to stay safe during these turbulent times, as well as offering other services to help vulnerable people in the area.
Crestwood School in Eastleigh and Global Ceramic Tiling Ltd are two shining examples.
UPDATE 15 April: Brookwood Avenue Cemetery to remain open
In response to enquiries, we can confirm that Eastleigh Cemetery in Brookwood Avenue remains open. However, we strongly urge that visitors respect the government's guidelines on social distancing at all times.
UPDATE 15 April: Appeal for personal protective equipment (PPE) for key workers
An appeal for crucial supplies of personal protective equipment (PPE) has been launched in Eastleigh Borough as part of a county-wide initiative to support key workers.
Local councils, including Eastleigh, the emergency services and utility companies are coordinating the local response to COVID-19 across Hampshire in the Local Resilience Forum. As well as supporting our NHS health partners on the front line and managing the distribution emergency food and medicine parcels to the most vulnerable, the services also:
UPDATE 15 April: Over £3.4 million paid out in emergency business support
Over £3.4 million has been paid out in emergency support to 250 Eastleigh Borough businesses impacted by the coronavirus crisis.
We are currently processing a steady stream of applications; payments totalling £3,430,000 have already been paid to 250 businesses in the Borough and more are under consideration.
Businesses that are eligible could receive a £10k or £25k grant depending on the size of the company. I
UPDATE 9 April: New freephone number for homeless people
As Eastleigh House is currently closed, we have a freephone number that can be called if someone finds themselves in a homeless situation: Freephone 0800 032 0540
If you become homeless outside of office opening hours and need assistance you can contact our out-of-hours service on 023 8068 8000, or email email@example.com
UPDATE 6 April: All car park charges are temporarily suspended
From today we are suspending pay and display car parking charges in our car parks.
This is to ensure we are supporting key workers at this time, including those who are in front line roles in shops and services and community volunteers who are working beyond the call of duty at this time. Freezing charges will help enable these important roles park for free and without concern over time taken.
However, we will continue to charge for car parks at our Country Parks, this is because we don’t want to encourage excessive usage at this time so we can continue to monitor and ensure social distancing measures are being followed.
UPDATE 3 April: Eastleigh Unwrapped Cancelled
The Point has made the decision to cancel this year's Eastleigh Unwrapped
UPDATE 2 April: Pest Control Services temporarily suspended
The Council’s pest control service has been paused during the coronavirus lockdown for the safety of both residents and our operatives. To comply with the government’s measures on social distancing it would be inappropriate for our operatives to enter the properties of vulnerable residents; our staff have therefore been redeployed to other key service areas.
UPDATE 1 April: Appeal for personal protective equipment (PPE) for key workers
We're appealing to local businesses to provide essential equipment to protect public sector workers dealing with the coronavirus crisis as part of a county-wide initiative.
Local councils, including Eastleigh, the emergency services and utility companies are coordinating the local response to COVID-19 across Hampshire in the Local Resilience Forum. As well as supporting our NHS health partners on the front line and managing the distribution emergency food and medicine parcels to the most vulnerable, the services also respond to police, fire and ambulance emergencies; maintain refuse collections; support homeless people and make visits to sheltered housing schemes
UPDATE 31 March: Help with Council Tax payments
We're offering a range of measures to reassure and help families with their Council Tax payments through the Covid-19 crisis. The coronavirus outbreak is having a significant impact on our residents and many people may be struggling to pay their bills including Council Tax, especially if they have suffered a sudden drop in income.
UPDATE 27 March: Food Waste collection service
Food waste collection is temporarily suspended. This is a decision based solely on the safety of our waste crews. We ask that you try to reduce your food waste (as always) as much as possible, or to compost if you can. If this isn’t possible, the food waste should, for the time being be placed in your black bin.
These are unprecedented times and we don’t take this decision lightly given how much effort residents have put into increasing food recycling in recent months. However, the safety of our staff must be our first priority and we need to safeguard our essential services as much as we can at this difficult time. Our other waste collection services (black/green bins will continue as usual)
UPDATE 26 March: Community support
Our coronavirus support pages are now live. If you or someone you know of is self-isolating because they are vulnerable to coronavirus and needs help getting essential supplies like food or medicine we can connect you with a volunteer group in your area. Equally, if you just need a person you can chat with, we can put you in touch with someone.
If you’d like to become a volunteer, you can find out about the groups we are working with and how you can be of help.
Eastleigh town centre market
The town centre market will trade (food stalls only) Saturday 28 March before closing until further notice
UPDATE 26 March: New rules on MOT's for light vehicles
Due to the unfolding COVID-19 situation, cars and vans and motorcycles due their MOT from 30 March 2020 will have their MOT extended by six months. This will continue until confirmed otherwise.
UPDATE 25 March: Business closures
Business closures around the Borough New legislation has been brought in as part of the Government's strategy to prevent persons gathering in groups and to prevent the continued spread of Covid-19. The legislation states that certain businesses must close and remain closed until further notice, find out which businesses are affected here.
We have additional information for takeaway services available to download.
UPDATE 24 March: Additional social distancing measures
All playgrounds across the Borough will be closed until further notice.
Allotments across the Borough will remain open, however, please ensure that social distancing measures are followed (remaining at least 2 metres apart from others). We will keep allotments under review to ensure that visitor numbers don’t exceed a safe number to maintain social distancing.
Lakeside Country Park and Itchen Valley Country Parks will remain open, however, the play parks within them will be closed. We will keep visitor numbers under review to ensure visitor numbers, don’t exceed a safe number to maintain social distancing.
For everyone's safety, the Council’s office at Eastleigh House are now closed. We are more than happy to help by phone and are well staffed to do so. You can also find lots of information on our website.
At Eastleigh town centre market only food stalls will continue to trade.
UPDATE 23 March: Government's announcement - stay at home
The Government has tonight announced that we must stay at home, with a series of closures and enforcement of them. We are reviewing the impact this will have on our services and focusing our attention on essential services - we are putting plans in place and we will update you as soon as possible. In the meantime, Eastleigh House will be closed (you can still contact us by phone.) Please check here regularly for updates about our services. You can read more about these new measures here.
UPDATE 23 March: Support with Council Tax payment
We know this is a worrying time and some people may be concerned about being able to pay their bills.
If you're worried about your ability to meet council tax payments, please visit the Council Tax Support pages. If you’d like to discuss your situation with us, please call 023 8068 8000 to speak with one of our advisors.
Please also take a look at the financial support that has been announced by government.
UPDATE 23 March: Planning Applications
For a number of years we have been moving towards making our planning application process fully digital, including assessment of applications, issuing the Council’s decision, and other parts of the process.
The current Coronavirus (COVID-19) pandemic means we are reviewing our contingency plans for when our service is disrupted. With most of our staff working from home - because of the social distancing measures brought in by the government - but still having access to our network, we are still able to process planning applications that are received online; however, there are likely to be delays for applications submitted on paper as we are not able to access these and cannot create the digital versions our planning process requires. We therefore strongly recommend that all customers should submit their applications electronically via the Planning Portal (please note that submissions via the portal do carry a fee). This will give us the best chance of delivering our service to you in a timely manner.
If you have already submitted a planning application and you wish to submit further information to either validate your application or post-validation drawings; or if you have already obtained permission and you wish to apply for an amendment, these can also be done through the portal.
UPDATE 20 March – Finance arrangements
All payment runs will continue to ensure that all our customers continue to be paid.
If people are having issues with bill payment, they are asked to call 023 8068 8000 for Council Tax or 023 8068 8076 for Business Rates. For all other debts email- firstname.lastname@example.org
Business Rate bills have already been prepared and issued in line with current legislation and we are waiting for further details from the Government. We will contact all rate payers who may eligible for a reduction and issue adjusted bills if required. Further details will be on our website when available.
If people have booked an event or appointment, which we have cancelled, they will be offered an alternative, credit note or refund.
All cheque payments will be stopped and customers are required to urgently provide their bank details, if they haven’t done so already.
Where possible, we will issue our invoices by email although our current posting system will remain in place. Debtors can request an emailed invoice by contacting email@example.com
We’re encouraging invoices to be sent to firstname.lastname@example.org to ensure swift payment rather than being posted to the Council offices.
UPDATE 20 March - Leisure centre closures
Following the latest social distancing measures, Places Leisure Eastleigh and Hamble Sports Complex are closed until further notice.
UPDATE 20 March - Statement from Chief Constable Olivia Pinkey, Chair of the Local Resilience Forum
As part of our regular review of the ongoing response to the COVID-19 pandemic, the Hampshire and the Isle of Wight Local Resilience Forum (HIOW LRF) has now declared the Coronavirus outbreak a major incident. Read more
Chandler’s Ford youth centres
The Loft located at The Hilt, Hiltingbury, and Fryern located at Fryern Pavilion, have closed until further notice
UPDATE March 19: Sport, health and community services
All youth sessions at Energy Youth Centre have been suspended. Staff aim to reach out and support as many of the young members as possible through these challenging times and will be calling young people on their database to check on their welfare. If any young person would like to contact them or access updates, they can do this through their Facebook page, which youth workers will be checking regularly.
Tea with a Twist community meetups at the Old School House, Hedge End, have been suspended until further notice
SportWorks programme sessions, which include Mums on Bikes, Friday Night Football and Walking Netball are either confirmed as suspended or pending confirmation. Please check with the organisers to be sure for those which are unconfirmed.
Wildern Leisure Centre will close until further notice from Friday 20 March, 10pm
UPDATE March 19: Volunteering in your community
It’s heartening to see so many people in our community wanting to help those who may be self-isolating due to coronavirus. We are in contact with several groups that have sprung up and are talking with them, and other agencies, about how best to coordinate efforts and at the same time keep people safe.
For now, if you wish to get involved in volunteering, please contact One Community who will be able to signpost you to a community group in your area.
Don't forget, one of the best things we can do for one another right now is to follow the government’s advice on social distancing and hand washing, and to look out for your neighbours.
UPDATE 19 March: Council and community services
Waste and recycling services are currently operating as normal. However, we are planning ahead should our services be affected by the Coronavirus - you can find more information on this page.
The Car Boot Sale in Eastleigh Town Centre will be postponed until further notice
UPDATE 18 March: Council and community services
The Council’s main offices will remain open. However, in order to protect you and our staff, please call us or visit our website in the first instance. Local people are advised to only visit if urgent (such as homelessness) and not to visit the offices if they fall into one of the ‘vulnerable’ categories as outlined by the government (this includes those over 70, those with underlying health conditions or those who are pregnant.) We are more than happy to help by phone and are well staffed to do so - your help in choosing the phone first to contact us will help us ensure we continue to offer our services for residents.
Please note that the coffee shop in Eastleigh House will be closed until further notice.
Out of hours contact
For urgent issues phone the Council’s main number 023 8068 8000 and listen for details of the out of hours number.
Waste and recycling collections
- Please see guidance below on disposing of personal waste (such as tissues) if you are in a household with a possible coronavirus infection
- Garden Waste Collections are currently continuing as normal
- Bulky item collections have been suspended until further notice
- Handyperson Service has been suspended until further notice. Residents who have existing bookings will be contacted by the Handyperson service
Car parking enforcement
Civil enforcement officers will be patrolling as normal so please abide by parking restrictions.
Disabled Facility Grant (DFG)
Visits in relation to DFGs and also housing enforcement complaints where the clients are either in the vulnerable group (elderly and/or pre-existing health conditions) or is relating to Houses of Multiple Occupation are suspended until further notice. Existing clients will be contacted by the Council, any new clients will experience a delay due to the current situation.
Itchen Valley Country Park, West End
Itchen Valley Country Park remains open however Highwood Barn and Woodland Café will be closed from 18 March until further notice. The toilets and vehicle access to the park will still be available and parking charges will still apply.
Lakeside Country Park, Eastleigh
Lakeside Country Park remains open however the Lakeside Centre will be closed for public bookings. Vehicle access to the park will still be available.
The Point, Eastleigh & Berry Theatre, Hedge End
The Point and Berry Theatres will be closed until further notice. The theatre will be contacting all customers who have booked tickets.
The Healthworks service is closed until further notice this includes health walks that is currently suspended.
Friday Night Football
Friday Night Football sessions across the Borough are cancelled until further notice.
Y Zone, Bishopstoke is closed until further notice.
UPDATE 17 March: New guidance on disposing of personal waste in households with possible coronavirus
The government has issued new guidance on how households with possible coronavirus (COVID-19) infection should dispose of personal waste like tissues.
Double bag personal waste
Personal waste (such as used tissues and disposable cleaning cloths) should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste.
Do not put out for collection for at least three days
Put personal waste aside for at least 72 hours before placing in your external black household waste bin. For example, if you have filled/tied a bag on a Monday and your collection is due on a Thursday, that bag can be put out for collection on Thursday morning. However, if you have filled/tied a bag on a Monday and your collection is due on a Wednesday, you would need to hold onto that bag until your next scheduled collection.
Other household waste can be disposed of as normal.
This advice is designed to prevent transmission of the virus. Further guidance
UPDATE 17 March: Stay at home if you have coronavirus symptoms
- Anyone showing any potential symptoms of coronavirus infection, including a high temperature or continuous cough, is now advised to self-isolate at home for seven days.
- If you live with other people, they should stay at home for 14 days from the day the first person got symptoms.
- If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days. If you have to stay at home together, try to keep away from each other as much as possible.
If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.
For Council services that are affected we will publish information prominently on our website.
The NHS has produced the following information and simple tips:
- wash your hands with soap and water often – do this for at least 20 seconds
- always wash your hands when you get home or into work
- use hand sanitiser gel if soap and water are not available
- cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- put used tissues in the bin immediately and wash your hands afterwards
- avoid close contact with people who have symptoms of coronavirus
- only travel on public transport if you need to
- work from home, if you can
- avoid social activities, such as going to pubs, restaurants, theatres and cinemas
- avoid events with large groups of people
- use phone, online services, or apps to contact your GP surgery or other NHS services
- do not touch your eyes, nose or mouth if your hands are not clean
- do not have visitors to your home, including friends and family
Anyone suspecting that they have the virus - especially after returning from countries most affected should visit: www.111.nhs.uk/covid-19
We work closely with Hampshire County Council’s Director of Public Health who publishes regular updates
UPDATE 25 March - Freedom of Information and Environmental Information Requests
Over the coming weeks, we will be diverting our resources to tackle social issues being experienced as a result of the Coronavirus crisis. We kindly request your patience at this challenging time. We will respond to your request, but this is likely to take longer than usual and to exceed the 20-working day deadline in the Freedom of Information Act 2000 and Environmental Information Regulations 2004. This accords with the Information Commissioner’s Office’s guidance, published in response to the crisis that individuals should expect to “experience understandable delays, when making information requests during the pandemic”.