Changes have been agreed to the Council’s Domestic Waste and Recycling Policy that will improve service delivery and help residents manage their waste and recycling collections.
We will now aim to collect bins we have missed on our rounds within 48 hours, rather than 72 hours. If you need to report a missed collection, please do so after 2pm on your collection day and before the end of the next working day.
To help cut back on single use plastic bags, residents will no longer be able to use clear plastic sacks for additional recycling. Instead, additional recycling can be put in a cardboard box, or you can request a larger recycling bin. You can also request an additional bin, if you have space to store one.
EBC bins only
Having too many household waste bins reduces the incentive to recycle so we will now only collect bins provided by us, or with our prior consent. This will also prevent poor quality bins being used that can become unsafe.
Replacing lost bins
Residents are being encouraged to ‘love their bin’ by stickering it (or marking their house number in another way) to prevent it from getting lost. A charge of £24.50 is being introduced for the administration and delivery of replacement bins.
Sometimes households can forget to inform us if an assisted collection is no longer needed due to a change in circumstances. To ensure this service is there for those that need it, we will be able to cancel assisted collections (after provided notice) if we believe there is no longer a need for the service.
To help manage collections, we may change collection points if they are unsafe or impact on the efficiency of the service.