Customer Services Officer

Band 3 - £19,817 per annum

Up to 37 hours per week (8.30am-5.00pm)

Part time hours considered

We are seeking a professional and well-motivated individual to work in our Customer Service Team who can provide a high standard of customer care. If you have experience of working in a customer-focused role, are helpful and above all are passionate about providing great customer service and supporting our communities, this exciting opportunity is for you.

Eastleigh Borough Council is an ambitious and progressive council. We are recognised for our innovation and achievements, whilst delivering high quality service to our customers and the community. Our Customer Service Team is part of a changing and evolving Service Delivery Directorate, aiming for greater efficiency and a smarter approach to resolving customer enquiries.

This front line role involves helping customers access a broad range of council services, handling various enquiries, complaints and service requests through to conclusion wherever possible. You will be comfortable handling sensitive information and finding solutions to complex queries involving multiple council services. You will be interacting with customers across webchat, email and digital self-service as well as traditional methods of face-to-face and telephone, in a calm and efficient manner. We are keen to promote online channels to our customers and your role would be a key part in this.

You will use computer-based information systems for managing customer enquiries therefore proven IT skills and the ability to learn new systems quickly is essential in this role. Attention to detail and achieving high standards of work, together with good listening and communication skills, are also a must. This is a busy working environment so you will need to be resilient, adaptable and enjoy sharing your skills with our great team.

If you are excited by this opportunity and feel you have the skills, experience and attitude we are looking for we would love to hear from you. At Eastleigh, we are committed to supporting and developing all our staff and creating a culture that is inclusive, innovative and enjoyable. We offer a good range of benefits and facilities.

  • Up to 22 days annual leave, going up to 27 days after 5 years’ service
  • Excellent defined benefits pension scheme
  • Car loans and subsidised train travel
  • Great working environment
  • Good work life balance and flexible working

Closing date:   27 October 2019      

Interview dates: 5 and 6 November 2019