Case Management Officer (Support Services/One Horton Heath)

Band 3 - £20,362 per annum

Full Time


Do you want to be part of an organisation that does the right thing for the right reason in the best way possible? If so Eastleigh Borough Councils development programme, spearheaded by the One Horton Heath project, is for you!

At Eastleigh Borough Council we are committed to making a positive difference for all the residents, businesses and visitors to Eastleigh and we are proud to be delivering on our promise to create sustainable and healthy communities increasing employment and wellbeing opportunities for all. 

Work has started on our One Horton Heath project and we now have a vacancy for a Case Management Officer to support the Project Team delivering the project. For more information about the project visit

The One Horton Heath project will be supported by the Support Services Case Management team. The team provides a range of back office support and advice to teams across the council operating on a Case Management system. You will work closely with members of the One Horton Heath team and your main workload will include document creation and management, customer mailbox management, meeting organisation and general admin support. A high level of accuracy is critical, and you will be required to demonstrate consistent levels of output against high demand. You will have the ability to juggle concurrent activities and will be required to prioritise according to competing deadlines and service requirements.

You will be a strong all-round administrator. Working to tight legislative timetables, you will need to be adaptable to changing priorities and have a flexible and positive approach to your work.  You should also be a team player who is enthusiastic and motivated. An ability to organise and manage your own workload is required. You will be confident in handling all aspects of day to day administration, including working with detail. You will be able to demonstrate your professional and proactive nature. Previous demonstrable experience in a similar role is desired.

If you like the sound of this and have the skills, experience and attitude we are looking for we would be delighted to hear from you.

At Eastleigh, we are committed to supporting and developing all our staff and creating a culture that is inclusive, innovative and enjoyable. We offer excellent opportunities for continuous professional development and support our staff in maintaining a good work life balance through our innovative flexi time system.  We also have excellent package of benefits including:

  • 22-27 days annual leave dependant on service
  • Flexible working arrangements and ability to accrue up to 2 days additional flexi leave per month (subject to operational requirements)
  • Defined Benefit Pension Scheme
  • Places Leisure, Eastleigh – 30% off Full Membership
  • Confidential Employee Advice and Support Programme
  • Car and Season Ticket loans
  • Excellent working environment
  • Support for continuous professional development
  • Good work life balance

For an informal chat about the role please contact Lewis Goold on 023 8068 8137.

To apply, please send your application form and CV to

Closing date:           Sunday 20 September 2020
Interview date:        To be confirmed