Case Management Officer - Service Delivery

Parking Experience Desirable but not Essential

Salary £18,771 (salary will depend on experience)

Permanent Post
Full Time (37 Hours per week)

Do you want to make a difference?

We are committed to making a positive difference for all the residents, businesses and visitors to Eastleigh and we are proud to be delivering on our promise to create sustainable communities and increase employment & wellbeing opportunities for all.

Your new role
We are looking for professional and well-motivated individual to work in our Parking area of the Case Management Team, who can provide high standards of customer service to our customers through the administration of Parking. Using various IT systems, you will process Penalty Charge Notices from the initial challenge to appeal.

We are a busy, friendly and inclusive team of around 50, with a lot expected of us.  If you are able to learn new systems quickly, work diligently and deliver great customer service then we can offer training and support to enable you to work to your full potential.

The roles are open to those seeking full time or part time hours; for us the most important point is about having a good match with our values, behaviours and attitude to work. 

About you
A background in a Parking role is desirable but not essential. You will need to be willing to learn new systems and processes. With excellent communication skills you will have the ability to prioritise and have an inclusive and helpful approach as well as the ability to handle varying data and queries, remain calm and professional at all times.

You will use computer-based information systems for managing customer enquiries therefore proven ICT skills and the ability to learn new systems quickly is essential in this role.  This is a busy working environment so you will need to be resilient, adaptable and enjoy being part of a great team.

About us
In return you will be working with a great team and an organisation that is truly committed to a flexible and enjoyable work environment. We are passionate about personal and professional development for all staff, offering exceptional conditions of employment, plus the chance to make a lasting difference to the community of Eastleigh.

Our benefits include:

  • Local Government pension scheme (defined benefits scheme)
  • 22-27 days annual leave (dependent on local government service)
  • Flexible working scheme
  • Excellent working environment
  • Support for continuous professional development
  • Good work life balance

If you have the skills and motivation we are looking for and this is of interest to you, we would love to hear from you. 

Please send your application form and CV to

Closing date:        30 April 2020
Interview date:     To be confirmed