Case Management Officer (Revenues/Council Tax experience essential)

Salary £19,817 to £22,674

(Salary will depend on experience)

2 x Permanent posts

Full Time or Part Time – hours to suit

Do you want to make a difference?
We are committed to making a positive difference for all the residents, businesses and visitors to Eastleigh and we are proud to be delivering on our promise to create sustainable communities and increase employment & wellbeing opportunities for all.

Your new role
We have two positions available and we are looking for professional and well-motivated individuals to work in our Revenues/Council Tax area of the Case Management Team, who can provide high standards of customer service to our customers through the administration of Council Tax and Business Rates accounts. Using various IT systems, you will process applications and requests within these areas and liaise closely with customers to ensure an efficient, timely and helpful service.

We are a busy, friendly and inclusive team of around 50 people, with a lot expected of us. If you are able to learn new systems quickly, work diligently and deliver great customer service then we can offer training and support to enable you to work to your full potential.

The roles are open to those seeking full time or part time hours; for us the most important point is about having a good match with our values, behaviours and attitude to work. 

About you:
You will have a background in a Revenues/Council Tax role and be willing to learn new systems and processes. With excellent communication skills you will have the ability to prioritise and have an inclusive and helpful approach as well as the ability to handle varying data and queries whilst remaining calm and professional at all times.

You will use computer-based information systems for managing customer enquiries therefore proven ICT skills and the ability to learn new systems quickly is essential in this role. This is a busy working environment so you will need to be resilient, adaptable and enjoy being part of a great team.

About us:
In return you will be working with a great team and an organisation that is truly committed to a flexible and enjoyable work environment. We are passionate about personal and professional development for all staff, offering exceptional conditions of employment, plus the chance to make a lasting difference to the community of Eastleigh.

Our benefits include:

  • 22-27 days annual leave dependant on service
  • Flexible working arrangements and ability to accrue up to 2 days additional flexi leave per month (subject to operational requirements)
  • Defined Benefit Pension Scheme
  • Places Leisure, Eastleigh – 30% off Full Membership
  • Confidential Employee Advice and Support Programme
  • Car and Season Ticket loans
  • Excellent working environment
  • Support for continuous professional development
  • Good work life balance

If you have the skills and motivation we are looking for and this is of interest to you, we would love to hear from you.

When applying, please make it clear in your application what hours you are interested in working.

For further information and to apply please visit, send your application form and CV to

Closing date:          15 December 2019
Interview date:       To be confirmed