FULL TIME Temporary Post (18 months)
An exciting new opportunity to join our busy Housing Team, initially we are offering this new post on an 18 month contract with the possibility of extension. This is an excellent way for you to take your first steps in to joining our fantastic team of Case Management Officers here at Eastleigh Borough Council.
Do you want to make a difference?
We are committed to making a positive difference for all the residents, businesses and visitors to Eastleigh and we are proud to be delivering on our promise to create sustainable communities and increase employment & wellbeing opportunities for all.
Your new role
We are looking for an experienced administrator who is a self-motivated and committed professional to join us in our busy Case Management Team. We provide high standards of performance and customer service to our customers through the administration of cases and accounts in many business areas including Housing, Environmental Health, Planning and Transport and Engineering. We have over 55,000+ properties in the Borough and are growing with new businesses and development. You will process cases, applications and requests within these areas and liaise closely with customers to ensure an efficient, timely and helpful service.
Day to day the team use various IT systems including Salesforce. With our reliable IT, we can work efficiently either remotely from home or in our modern Eastleigh office. We maintain contact with each other through Microsoft Teams, weekly team meetings, one to ones and in team training.
You will have a strong background in an Administrative role and have proven Customer Service experience. Previous Housing experience, and in particular, Homelessness and Hampshire Homechoice, is highly desirable but not essential as full training will be provided. You will be willing to constantly learn new skills and improve new systems and processes. A good understanding of Microsoft Excel and Word is essential as well as having a logical and methodical approach to your work, you will also have great organisational skills and the ability to prioritise your busy workload. Accuracy and attention to detail will be key in this important role along with the ability to sense check your work. You will also have excellent communication skills and have an inclusive and helpful approach, to handle various data and queries, whilst remaining calm and professional. This is a busy working environment, so you will need to be resilient, adaptable and enjoy being part of a great team.
We are a team of around 50, busy and friendly Case Management Officers who work closely with our Specialist colleagues, we work together and individually to deliver high quality service in all our business areas. We sit within a wider Customer Care directorate that includes other business areas including our Customer Service and Localities teams.
The key for us has always been to have a supportive team environment to enable us all to work to our full potential. In these current times we believe this has never been more important.
You will be working in an organisation that is truly committed to a flexible and enjoyable work environment. The role is open to those seeking full time hours although part time hours could be considered; for us the most important factor is to have a good match to the skills advertised, our values and behaviours and attitude to work.
We are passionate about personal and professional development for all our staff, offering exceptional conditions of employment, plus the chance to make a lasting difference to the community of Eastleigh.
Our benefits include:
- Local Government pension scheme (defined benefits scheme)
- 22-27 days annual leave (dependent on local government service)
- Flexible working scheme
- Excellent working environment
- Support for continuous professional development
- Good work life balance
We are committed to equality of opportunity for candidates and we encourage applications from all individuals who can demonstrate the essential criteria listed in this advert for the role of Case Management Officer.
If you have the skills and motivation, we are looking for and this is of interest to you, we would love to hear from you. To apply, please send your application form and CV to firstname.lastname@example.org
Closing date: Tuesday 5 October 2021
Interview date: To be confirmed
Interviews will be held remotely over Teams depending on government guidelines.