Help and advice is available
Please note: In light of the current Coronavirus crisis and the necessity for households to follow social distancing or self-isolation rules, the Government has implemented a 90-day suspension of housing possessions action in England and Wales. Landlords will be committing a legal offence if they fail to comply with these new measures.
If you are homeless, or think you might become homeless in the future, tell us as soon as you can and we'll give you some advice straight away. Please don't wait until you lose the roof over your head before you come to us.
What do we mean by 'homeless'?
You're homeless if you don't have a home that you can legally occupy. We also help anyone who is threatened with homelessness because they have been served notice to leave, are in financial difficulties, or for any other reason.
You may also be homeless if you have a home, but can't live there because you've been evicted illegally or it is unreasonable for you to stay - for example, due to domestic violence or threats of violence against you or a member of your family.
Our Priority is Prevention
Our aim is to help prevent you becoming homeless and we can offer help, such as debt counselling, negotiations with landlords and advice on alternative accommodation. Please contact us as soon as your landlord, bank or building society threatens repossession action.
We can't help everybody
If you lose your home because of anti-social behaviour, or because you knowingly broke the rules, such as not paying your rent or mortgage, you may be considered to be intentionally homeless. In such a situation, if we cannot prevent the loss of your home, we will offer you advice about other housing options.
In some cases we will need to provide you with temporary accommodation. This could be bed-and-breakfast or hostel accommodation, as finding you a place to rent is not always possible.
Homelessness and Rough Sleeping Strategy 2019-24
Every council is expected to produce a strategy setting out what it will do to reduce homelessness and help people who become homeless. For further information, please see our Homelessness and Rough Sleeping Strategy 2019-24.
If you would like to discuss any aspect of your housing situation or you may be threatened with homelessness, please contact us on 02380 688165. A daily duty drop in service is available during office opening hours to those who are homeless with immediate effect.
If you become homeless outside of office opening hours and need assistance you can contact our out-of-hours service on 023 8068 8000, or email firstname.lastname@example.org - please include a daytime telephone number and any relevant information regarding your current circumstances for us to understand your situation.