Improvements and repairs

Page last updated at 05 June 2015 at 15:46

Improvements and Repairstoolkit

The landlord is usually responsible for:

  • the exterior and structure of the building;
  • installations for the supply and use of water, gas and electricity;
  • installations  for personal hygiene, sanitation and drainage; and
  • installations for food safety, ventilation, space heating and heating water.

If you think your home needs repairs or improvements then you should always contact your landlord first.

If your landlord does not carry out the work then please contact the Private Sector Housing team on 023 8068 8329.

The Health and Safety Rating System

Your landlord or the agent must tell you of any serious hazards that exist in your home and around it. There is a ‘housing health and safety rating system’ of 29 potential hazards that include

  • Damp and mould growth, excessive cold or heat
  • Overcrowding, security, poor lighting, collision, entrapment 
  • Noise
  • Hygiene, pests and refuse, food safety, sanitation and drainage, water supply
  • Falls Associated with baths, uneven surfaces, stairs
  • Asbestos, biocides, carbon monoxide, lead
  • Radiation, fuel gas, volatile chemicals, electricity, fire, hot surfaces
  • Structural collapse 

When major (category 1) hazards are identified by the Council has a statutory duty to take a satisfactory course of action to remove the hazard(s).  In most cases this will be that the owner needs to removes or reduces the risk.  Usually this will be by improvement, but in some cases it may be by restricting the occupancy of all or part of the house.

For lesser (category 2) hazards the Council has a power to take enforcement action to reduce or remove the risk.


Gas safety Gas Safety

All gas installations and appliances must be checked and maintained every 12 months by a suitably qualified Gas Safe Registered Installer. More details on gas safety can be found on the HSE website and the Gas Safe Register website.



Electrical SafetyLightbulb

Landlords should ensure that the electrical installations are in safe condition. Any necessary work must be identified and remedial actions/work carried. For further information on electrical safety please see the Electrical Safety First website.


Dampness and Mould Growth

A common problem encountered by tenants particularly during the winter months is dampness and mould growth. Dampness can occur in properties for a number of reasons. See our Dampness and Mould Growth web page for further information.