Overdue Utility Bills

Advice on Overdue Utility Bills

Page last updated at 18 July 2017 at 16:34

Overdue Utility BillsĀ  Calculatorpen M

Sometimes managing to pay your utility bills on time can be difficult. If this is you then there is help out there. Whatever you do don't leave them to go away contact your supplier.

Electricty & Gas Bills

  • Contact your supplier, explain your situation and offer to pay an amount you can afford. All fuel suppliers follow a code of practice that means they won't cut off your supply if you agree a payment plan with them and then keep to it. Complain to Consumer Direct if they don't 08454 04 05 06.

Water Bills

  • Eastleigh Borough is within the Southern Water area so if you have problems with paying your water bills contact them because they have a range of options available. There is criteria you or someone in your household have to comply to you, but you might qualify for a cap or discount on your bills. For more information go to the Southern Water - Difficulty paying your bill website or ring them on 0800 027 0363.

Other sources of help for people struggling to pay their fuel bills:

  • Hitting the Cold Spots is a Hampshire scheme there to help you keep your home warm, your family healthy and reduce your energy bills. They offer practical advice; support with emergency heating measures; help with boiler repairs and replacements and can access small grants for those winter emergencies. This service will run until 31 March 2014 so call them on 0800 804 8601.
  • The Home Heat Helpline is a quick and easy way to see if you are entitled to help. Call them on 0800 33 66 99.
  • If you were born before 5th Jan 1952 you are eligible for the automatic Winter Fuel Payment. If you haven't received it by Christmas make sure you claim it. Call the Winter Fuel Payment Centre on 08459 15 15 15.
  • Citizens Advice Bureau (CAB) in Eastleigh 023 8061 6046 are there to help you manage your finances.
  • The Money Advice Service set up by the Government offers free and impartial advice.
  • The Step Change Debt Charity offering free advice and help to create your personal action plan to deal with the problem.

Fuel Poverty

Fuel poverty, in which a household cannot afford to keep its home adequately warm, has been recognised as an important issue by the Government and Eastleigh Borough Council.

Too many people are struggling to heat their homes to an adequate level and as a result suffer ill effects due to damp and mould. Cutting your fuel bills by saving energy and using energy more efficiently, while at the same time feeling warmer is possible and our Energy Saving pages have lots of top tips and practical advice.

Grants for insulation and heating are harder to come by these days but there are still a few about. Check out our Grants and Offers page which lists all the offers currently available.

To find out more, contact Giles Gooding on 023 8068 8274, email giles.gooding@eastleigh.gov.uk