If you are self-isolating because you have tested positive for Coronavirus and/or been told to self-isolate by Track and Trace , we can help to connect you to the network of community volunteers.
They can help with the collection and delivery of essential items, like food and prescription medicines, and also connect you (remotely) with someone if you just need a person to talk to.
Alternatively, you can find out about delivery options available through supermarkets directly.
Who is this support for?
We are offering support to people who are self-isolating (and so cannot leave their home) and who do not have existing help from family, friends or neighbours. They might include:
- people with a serious health condition (and are ‘extremely vulnerable’)
- people who are displaying coronavirus symptoms
- people who are self-isolating because they have been contacted through 'Track and Trace'
- people who are self-isolating for other reasons
We may also be able to help people who are not vulnerable themselves but who might find it more difficult to shop for essentials, such as those who are living with a vulnerable person or single parent families.
If you can get help from friends or family who live nearby, please do this in the first instance so we can better help those who can’t. If you are worried about being able to pay for goods, please don't let this put you off contacting us.
How it works
If you require assistance, and live in the Chandler's Ford area, you can contact:
Chandler's Ford Help covering Chandlers Ford, Hiltingbury and Velmore
023 8254 1100
Facebook group: www.facebook.com/groups/Chandlersfordhelp/
For the rest of the Borough, there are two helplines:
The Hampshire Coronavirus Support and Helpline can offer advice, information and support to anyone in need including if they are unwell from Covid-19 or self-isolating. Call 0333 370 4000 (calls charged at local rate). www.hants.gov.uk/socialcareandhealth/coronavirus/volunteer-welfare
The helpline is open 9am to 6pm Monday to Saturday and 9am to 4pm Sundays and Bank Holidays. They can signpost you to information, advice and relevant services to support you with a range of issues, including:
- Where to find help in your community
- Debt and money worries
- Mental health support
- Practical help if you are self isolating, such as collecting essential supplies
Eastleigh Local Response Centre please contact via 023 8068 8000, email firstname.lastname@example.org or use the 'request support' button below. Opening hours are currently Monday - Friday 9am -5pm. Outside of these hours, please contact the Hampshire helpline.
We’ll ask for some details from you that we will pass on to the community group closest to where you live.
They will then contact you to discuss what essential supplies you need and when and how they will be able to get them to you. They’ll also be able to put you in touch with someone you can just have a chat with.
Please be aware that it may take a couple of days for us to respond to your request - please bear with us - we will be in touch!
Keeping you safe
Delivery volunteers have been instructed to avoid any unnecessary social contact. Therefore, they will ring your doorbell, drop the supplies at your door and then leave.