The health and wellbeing of our residents, people who work in the Borough and our staff is the Council's top priority. We're working hard to continue providing as many services as possible while ensuring residents' safety, in line with the latest advice from the government.
We are publishing regularly updated information and advice about Council services in relation to coronavirus and have a range of contingency plans if national circumstances become more challenging in the weeks to come.
The Hampshire and the Isle of Wight Local Resilience Forum (HIOW LRF) has declared the Coronavirus outbreak a major incident. Read more
Receive an email every Friday with a round up of information relating to coronavirus.
Affected Council services A-Z
Allotments across the Borough will remain open, however, please ensure that social distancing measures are followed (remaining at least 2 metres apart from others). We will keep allotments under review to ensure that visitor numbers don’t exceed a safe number to maintain social distancing.
Business closures around the Borough. New legislation has been brought in as part of the Government's strategy to prevent persons gathering in groups and to prevent the continued spread of COVID-19. The legislation states that certain businesses must close and remain closed until further notice, find out which businesses are affected here.
Businesses re-opened in the Borough
Some businesses across the Borough have updated their trading details and opening hours as a result of the coronavirus pandemic. If a company is in the position to open or continue trading it might be with a slightly amended service or opening hours.
In Eastleigh centre there are a range of shops and businesses still operating, a full list is available here and will be updated regularly.
- Tea with a Twist community meetups at the Old School House, Hedge End, have been suspended until further notice
- Eastleigh Unwrapped has been cancelled this year
- Eastleigh Mela has been cancelled for this year
Eastleigh Cemetery in Brookwood Avenue remains open. However, we strongly urge that visitors respect the government's guidelines on social distancing at all times.
Our coronavirus support pages are now live. If you or someone you know of is self-isolating because they are vulnerable to coronavirus and needs help getting essential supplies like food or medicine we can connect you with a volunteer group in your area. Equally, if you just need a person you can chat with, we can put you in touch with someone.
If you’d like to become a volunteer, you can find out about the groups we are working with and how you can be of help.
Councils have been asked by the government to allow construction companies to extend the hours they operate during weekdays and on Saturdays.Most development sites are currently restricted to working from 8am to 6pm, Monday to Friday, and from 9am to 1pm on Saturdays.Under the new guidelines most construction sites will now be able to operate until 9pm from Monday to Saturday, but not on Sundays or Bank Holidays. In non-residential areas operating hours could be longer – potentially up to 24 hours a day.
For everyone's safety, the Council’s offices at Eastleigh House are now closed. We are more than happy to help by phone and are well staffed to do so. You can also find lots of information on our website.
The coronavirus outbreak is having a significant impact on our residents and many people may be struggling to pay their bills, including council tax, especially if they have suffered a sudden drop in income. We're offering a range of measures to reassure and help families with their council tax payments through the COVID-19 crisis.
Itchen Valley Country Park will remain open, however, the play parks and buildings (inc toilets) within them will be closed. We will keep visitor numbers under review to ensure visitor numbers, don’t exceed a safe number to maintain social distancing. Vehicle access to the park will still be available and parking charges will still apply.
Lakeside Country Park will remain open, however, the play parks and buildings (inc toilets) within them will be closed. We will keep visitor numbers under review to ensure visitor numbers, don’t exceed a safe number to maintain social distancing. Vehicle access to the park will still be available.
Disabled Facility Grants (DFGs)
Visits in relation to DFGs and housing enforcement complaints where the clients are either in the vulnerable group (elderly and/or pre-existing health conditions) or is relating to houses of multiple occupation are suspended until further notice. Existing clients will be contacted by the Council, any new clients will experience a delay due to the current situation.
Emergency Support for Businesses: Business grants have been issued – this currently stands at £12.9m across 989 businesses.
Environmental Information Requests
Over the coming weeks, we will be diverting our resources to tackle social issues being experienced as a result of the coronavirus pandemic. We kindly request your patience at this challenging time. We will respond to your request, but this is likely to take longer than usual and to exceed the 20-working day deadline in the Freedom of Information Act 2000 and Environmental Information Regulations 2004. This accords with the Information Commissioner’s Office’s guidance, published in response to the crisis that individuals should expect to “experience understandable delays, when making information requests during the pandemic.” Guidance in response to COVID-19
All payment runs will continue to ensure that all our customers continue to be paid.
If people are having issues with bill payment, they are asked to call 023 8068 8000 for council tax or 023 8068 8076 for business rates. For all other debts email email@example.com
If people have booked an event or appointment, which we have cancelled, they will be offered an alternative, credit note or refund.
All cheque payments will be stopped and customers are required to urgently provide their bank details, if they haven’t done so already.
Where possible, we will issue our invoices by email although our current posting system will remain in place. Debtors can request an emailed invoice by contacting firstname.lastname@example.org
We’re encouraging invoices to be sent to email@example.com to ensure swift payment rather than being posted to the Council offices.
Freedom of Information requests
Over the coming weeks, we will be diverting our resources to tackle social issues being experienced as a result of the Coronavirus crisis. We kindly request your patience at this challenging time. We will respond to your request, but this is likely to take longer than usual and to exceed the 20-working day deadline in the Freedom of Information Act 2000 and Environmental Information Regulations 2004. This accords with the Information Commissioner’s Office’s guidance, published in response to the crisis that individuals should expect to “experience understandable delays, when making information requests during the pandemic.” Guidance in response to COVID-19
Suspended until further notice. Residents who have existing bookings will be contacted by the Handyperson service
We now have a freephone number in place should you find yourself in a homeless situation: 0800 032 0540. This is to provide additional ways to contact us while Eastleigh House is closed to the public.
Following the latest social distancing measures, Places Leisure Eastleigh and Hamble Sports Complex are closed until further notice.
Market (inc Car Boot)
The Car Boot Sale in Eastleigh Town Centre will be postponed until further notice.
Eastleigh town centre market
The town centre market is closed until further notice.
Mercury Library and Community Hub, Hamble
Due to the unfolding COVID-19 situation, cars and vans and motorcycles due their MOT from 30 March 2020 will have their MOT extended by six months. This will continue until confirmed otherwise.
In line with government guidance, the Local Government and Social Care Ombudsman is not currently accepting new complaints during the Coronavirus outbreak. They will accept complaints again when the situation improves and government guidance changes. You can find the most up-to-date information at www.lgo.org.uk or by listening to the recorded message on 0300 061 0614
Out of hours contact
For urgent issues phone the Council’s main number 023 8068 8000 and listen for details of the out of hours number.
Parking charges are now suspended in our pay and display car parks.
This is to ensure we are supporting key workers at this time, including those who are in front line roles in shops and services and community volunteers who are working beyond the call of duty at this time.
Charges will still apply for Eastleigh town centre on-street parking to ensure spaces are not used for long-term parking. However, the machines have been signed to advise visitors that we are offering double the paid-for time.
Charges will continue in our Country Parks (Itchen Valley and Lakeside).
Our pest control service is now able to carry out external work only for the treatment of rats/mice/wasps provided no access to a property is required. To comply with the government’s measures on social distancing it would be inappropriate for our operatives to enter the properties of vulnerable residents.
For a number of years we have been moving towards making our planning application process fully digital, including assessment of applications, issuing the Council’s decision, and other parts of the process.
The current Coronavirus (COVID-19) pandemic means we are reviewing our contingency plans for when our service is disrupted. With most of our staff working from home - because of the social distancing measures brought in by the government - but still having access to our network, we are still able to process planning applications that are received online; however, there are likely to be delays for applications submitted on paper as we are not able to access these and cannot create the digital versions our planning process requires. We therefore strongly recommend that all customers should submit their applications electronically via the Planning Portal (please note that submissions via the portal do carry a fee). This will give us the best chance of delivering our service to you in a timely manner.
If you have already submitted a planning application and you wish to submit further information to either validate your application or post-validation drawings; or if you have already obtained permission and you wish to apply for an amendment, these can also be done through the portal.
All playgrounds across the Borough will be closed until further notice.
As the Hampshire Independent has temporarily ceased production of a paper version of the newspaper during the coronavirus pandemic, our public notices will be placed in the Daily Echo until further notice. They can also be accessed on the Hampshire County Council's website.
Sport and Health
The Healthworks service is closed until further notice this includes health walks which is currently suspended.
For support during the response to coronavirus and the latest guidance for outdoor activities, please visit our Health and Wellbeing at Home pages
SportWorks programme sessions, which include Mums on Bikes, Friday Night Football and Walking Netball are either confirmed as suspended or pending confirmation. Please check with the organisers to be sure for those which are unconfirmed.
Subject Access requests
Over the coming weeks, we will be diverting our resources to tackle social issues being experienced as a result of the Coronavirus crisis. We kindly request your patience at this challenging time. We will respond to your request, but this is likely to take longer than usual and to exceed the one month deadline in the Data Protection Act 2018. This accords with the Information Commissioner’s Office guidance, published in response to the crisis that individuals should expect to “experience understandable delays, when making information rights requests during the pandemic”. Guidance in response to COVID-19
The Point (Eastleigh) and The Berry (Hedge End) Theatres will be closed until further notice. The theatre will be contacting all customers who have booked tickets.
Waste and recycling
Food waste collection is temporarily suspended. This is a decision based solely on the safety of our waste crews. We ask that you try to reduce your food waste (as always) as much as possible, or to compost if you can. If this isn’t possible, the food waste should, for the time being be placed in your black bin.
These are unprecedented times and we don’t take this decision lightly given how much effort residents have put into increasing food recycling in recent months. However, the safety of our staff must be our first priority and we need to safeguard our essential services as much as we can at this difficult time. Our other waste collection services (black and green bins, glass and garden waste) will continue as usual.
The government has issued new guidance on how households with possible coronavirus (COVID-19) infection should dispose of personal waste, like tissues.
Double bag personal waste (such as used tissues and disposable cleaning cloths). These items should be stored securely within disposable rubbish bags. These bags should be placed into a second bag, tied securely and kept separate from other waste.
Do not put out for collection for at least three days (72 hours) before placing in your external black household waste bin. For example, if you have filled/tied a bag on a Monday and your collection is due on a Thursday, that bag can be put out for collection on Thursday morning. However, if you have filled/tied a bag on a Monday and your collection is due on a Wednesday, you would need to hold onto that bag until your next scheduled collection.
This advice is designed to prevent transmission of the virus. Further guidance
Y Zone, Bishopstoke is closed until further notice
All youth sessions at Energy Youth Centre have been suspended. Staff aim to reach out and support as many of the young members as possible through these challenging times and will be calling young people on their database to check on their welfare. If any young person would like to contact them or access updates, they can do this through their Facebook page, which youth workers will be checking regularly.
Chandler’s Ford youth centres - The Loft located at The Hilt, Hiltingbury, and Fryern located at Fryern Pavilion, have closed until further notice.