Page last updated at 17:13 GMT, Thursday, June 13 2013
Your Garden Waste Collection Service
Existing
customers this year, will not receive a confirmation letter or
stickers/tags upon renewal of their subscription. Our Garden Waste
collection vehicles now have on-board computers that show
us you have renewed and how many bags you have paid
for. Therefore, from 1st April 2013 you do not
need to have coloured stickers/tags on your
bag.
We provide a weekly garden waste collection
service to the whole of the Borough.
The cost for 2013/2014 is £30 per bag, for a
full year subscription (April 2013-March 2014). If you join
after 1 October the subscription is £21 (until March 2014). There
is a reduction in this cost if you are in receipt of Council Tax
benefit or Housing benefit (proof of your benefit will need to be
provided when paying for the service).
Please note the cost is a one off payment and can not, therefore
be paid in instalments.
What you can put in your garden waste bag:
Grass
cuttings
Leaves
Small branches
Weeds
Hedge clippings
When you join the service, you will be
provided with a large, durable woven bag. Every week you just
fill the bag with your garden waste and place the bag at the edge
of your property.
When filling your bag with garden waste please
be aware that there is a limit on the weight of the bag. As
the bags are manually lifted and emptied, there is a weight
limit of 25kgs per bag – over weight bags will not be
emptied.
Your Collection Day
When you join the service
we will tell you your collection day for your garden waste which
will be the same day every week. The collection is for 50
weeks (excluding the 2 weeks over Christmas and the New
Year).
Your collection time may vary and will be any
time from 6:30am. Bags should be visible for the collection
crews, and placed on the edge of your property/pavement.
How do I join the garden waste
collection service?
Register your
details here, to
receive a subscription reference number. Once you have
received your reference number you will be able to complete payment
and start recycling your garden waste.
If you are a new or exisiting customer and
would like to pay by Direct Debit, download the Direct Debit form (Word).
If you choose to pay by Direct Debit you will receive a £2.00
discount for your first year of subscription. This discount applies
only to customers who have not previously paid for the service by
Direct Debit.
You will need to print and complete the form and return it
to us at the following address:
Garden Waste Service, Direct Services Hedge End Depot Botley Road
Hedge End Southampton
SO30 2RA
Garden Waste Frequently Asked Questions
My garden waste bag has worn out or
gone missing?
If your bag is worn or has gone missing
please contact our Customer Service Centre for a replacement:
Telephone: 023 8068 8440 / Email: customerservicecentre@eastleigh.gov.uk
I am moving house; can I take my bag
with me?
If you're moving house within the borough
and you would like to take your garden waste bag with you, then
please let us know by contacting our Customer Service Centre:
Telephone: 023 8068 8440 / Email:
customerservicecentre@eastleigh.gov.uk
Please be aware that if you do not let us know
you have moved to a different location, your garden waste will not
be collected.
My garden waste bag has not been
collected on my collection day, what do I do?
If you
have placed your bin out for collection from 06:30am on your
correct collection day and it has not been emptied, please report
it to our Customer Service Centre:
Telephone: 023 8068 8440 /
Email: customerservicecentre@eastleigh.gov.uk
Once reported, and providing there is no
reason for the bag not being emptied, we will aim to come back and
empty the bin on the next working day.
If you have any further questions about this service
please contact the Recycling
Team.
To find out more information see the pages
below:
Frequently Asked
Questions
What happens to your
recycling
If you have any further questions about this service please
contact the Recycling
Team.
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