Page last updated at 15:42 GMT, Tuesday, November 27 2012

Publication Scheme

The Freedom of Information Act 2000 came fully into force on 1st January 2005. The aim of the act is to create openness between public authorities and the general public by giving the public the right to access information held by any public authority.

This publication scheme has been produced in accordance with Section 19 of the Freedom of Information Act 2000. A copy of our publication scheme can be found in the documents section at the bottom of this page in PDF format. 

In producing this publication scheme, we hope to give greater access to information held by Eastleigh Borough Council.

Access for all

 We have aimed to make our publication scheme as accessible as possible, and as well as viewing the scheme on this website, it is also available in hard copy at the reception desk of the civic offices and we are also able to produce a larger print copy for the visually impaired as well as taped copies for the hard of hearing.  

Fee charges

Where a fee is charged, it will be clearly displayed on our Publication Scheme next to the relevant information.
 
When a Freedom of Information request is made and requires more than 2 and a half days of staff time in order to determine if we hold the information, to locate and retrieve the information, your request may be exempt because it exceeds the £450 fee limit.  However we will offer you ways in which to condense your request to allow us to provide information free of charge or at a lower charge.
 
A notice of any fee charges will be sent to you within 20 working days of us receiving your request.  We then allow 60 days for you to send the fee to us to allow the request to be processed, please be aware that your request will be considered void if payment is not received within 60 days.
 
For any request costing more than £5 to photocopy, print out or put into the prescribed format, a charge may be made.  This will also be notified to you in the method as above.  The standard charges that have been set are as follows: 

• £25 per hour for staff time
• 10p per black and white print out or photocopy
• 50p per colour print out or photocopy
• 35p per CD if already held in this format

Exemptions

Certain information held by Eastleigh Borough Council will not be open to the public as it will be covered by one or more of  exemptions within the Freedom of Information Act 2000. For example, section 41 provides that information provided in confidence shall not be released under the Freedom of Information Act 2000.

Eastleigh Borough Council has adopted the Information Commissioners Office model publication scheme as a replacement for the old scheme from 1 January 2009. We wish to put as much information as possible into this scheme and it will be updated as often as is necessary.  

Feedback and Complaints

We always appreciate any feedback or comments that you may have.

We always strive to give the best possible services to our customers. However, If you feel that you would like to make a complaint for any reason, be it that you feel your request has not been handled appropriately or it has not been dealt within the 20 working day time limit, your complaint will be dealt with by way of Eastleigh Borough Council's Freedom of Information Complaints Procedure.

PLEASE NOTE: THE COMPLAINTS PROCEDURE FOR FREEDOM OF INFORMATION IS SEPARATE FROM THE COUNCIL'S STANDARD COMPLAINTS PROCEDURE. IF YOU WISH TO MAKE A COMPLAINT IN RELATION TO FREEDOM OF INFORMATION, PLEASE FOLLOW THE ABOVE COMPLAINTS PROCEDURE.

See a list of Freedom of Information Act Frequently Asked Questions (FAQs)

Contact us

Freedom of Information Officer
Eastleigh Borough Council
Civic Offices
Leigh Road
Eastleigh
Hants
SO50 9YN

Contact telephone number: 023 8068 8285 or 023 8068 8475

Email: foi@eastleigh.gov.uk

Use our online form to request information.