Page last updated at 11:21 GMT, Thursday, June 2 2011

RingGo Pay by Phone Parking

A cashless payment system in all the Council Pay & Display locations, allowing drivers to pay by mobile phone.

• No hunting for loose change·
• You can extend your stay without returning to the car park
• More secure, not advertising how long you will be staying
• No lost or blown away pay and display tickets
• Once registered you can use this service in many locations countrywide
• Reduce the risk of receiving a Penalty Charge Notice
• Convenient and quick
• If your mobile phone is on a contract and you receive 'free' minutes each month your phone call to RingGo could be made using your 'free' minutes
  

How to Use RingGo

Call the telephone number displayed on the sign boards and pay and display machines
Provide location code shown on signs, vehicle details and length of stay required
Payment is then taken from credit/debit card
First time users will need to provide full credit/debit card details, from then on only the last four digits are required
Using the service cost a flat rate of 20p in addition to the normal parking fee
You can also register on line at www.ringgo.co.uk (link to external web site)

RingGo Car Parks and On-Street Pay & Display Bays

Eastleigh Car Parks

• Bishopstoke Playing Fields Car Park, Bishopstoke Road
• Hanns Way Car Park, Hanns Way
• Leigh Road Car Park, Off Romsey Road
• Romsey Road Car Park, Romsey Road
• Southampton Road Car Park, Southampton Road
• Twyford Road Car Park, junction of Twyford & Southampton Roads
• Wells Place Car Park, Junction of Wells Place & Southampton Road

Eastleigh On-Street Pay & Display Bays

• Market Street
• Leigh Road (2 Areas)
• High Street
• Chestnut Avenue
• Blenheim Road
• Falkland Road
• Chickenhall Lane  

Hedge End

• Hedge End Station Car Park, Stroudley Way, Hedge End
• Stroudley Way On-Street Pay & Display bays

Hamble

• Hamble Square Car Park, The Square, Hamble
  NB Hamble Foreshore Car Park is not part of this scheme as it is owned and operated by Hamble-le-Rice Parish Council

West End

• Itchen Valley Country Park, Allington Lane, West End

Frequently Asked Questions (FAQs)

Is a ticket required? How does the Civil Enforcement Officer know I have paid for my parking?

No ticket is needed. The Civil Enforcement Officer will enter your vehicle registration number on their equipment. This will make a check on the back office system to make sure you have paid to park using RingGo.

How do I extend my parking time?
Simply call RingGo again and it will ask you:

• how long you want to extend for
• your card security code
  

Can I register without using my phone?
Yes you can register for RingGo online at www.ringgo.co.uk (external web site) then once arriving at the car park you are then asked for:

• the location code
• your length of stay
• your vehicle details
• your card security code
• 
  How secure are my details?
  RingGo take security extremely seriously. Cobalt Telephone Technologies, RingGo's parent company, holds Payment Card Industry Data Security Standard compliance at level 1 - the highest level attainable. For further details please visit the Ringo website by clicking here (link to external web site)

Is the system available to use before the charging periods begin in the car parks?
Yes. If you are due to arrive at the car park before the charging period begins you can still use the RingGo service to pay for your parking.

Can I pay before arriving at the car park?
No. We could not guarantee that a parking space would be available upon your arrival.

What happens if I receive a Penalty Charge Notice when I have paid for my parking?
You should not receive a Penalty Charge Notice for failing to purchase a pay and display ticket when using the RingGo service. However, if for any reason this happens, we can check that payment was made before the Penalty Charge Notice was issued, when an appeal is received.