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Page last updated at 14:08 GMT, Friday, March 19 2010

Choosing an Installer for Insulation

Can you recommend an installer?

The Council does not recommend installers of insulation, but you can go to the Cavity Insulation Guarantee Agency for Cavity wall insulation installeradvice and to find a list of their registered installers.  We advise you to only choose an installer that is registered with CIGA  www.ciga.co.uk.  You can also phone them on 01525 853300.  Insulation works carried out by installers approved by CIGA are guaranteed for 25 years.  The National Insulation Association has a list of installers, and more information.  All their installers are also registered with CIGA.

CIGA publish a booklet with frequently asked questions about cavity wall insulation and its effect on your home, but if you still have questions you can call them to discuss your concerns. 

You may have recently received information through your door from local insulation firms working under various schemes to promote energy efficiency and grants. We encourage all residents to take up grants, but advise you to always get at least two quotes for insulation works so you can be sure you are getting the best price and service available.  Note that usually all insulation works carried out are subsidised to some extent by energy company grants - you do not need to go to a particular installer to take advantage of these grants.  However, you may find that the company you buy your gas or electricity from will be able to give you a better deal on insulation.  They are worth contacting to find out.  There is a list of phone numbers for the Energy Efficiency Department in the main 6 energy companies on our Grants for Energy Efficiency page.

These grants are not controlled by Eastleigh Borough Council; however, if you are concerned about any offer you have been sent information on, please email jane.altounyan@eastleigh.gov.uk for advice.  

Any contractor who visits your home is NOT employed by Eastleigh Borough Council unless you are having your insulation done via the CarbonFREE scheme.

Note that there may be a lead time of several weeks between applying for a grant and the work being carried out.

If you are arranging your own insulation, approach at least 2 installers for quotations and ensure you are made aware of any additional work that will need to be carried out, such as scaffolding, clearing your loft, boarding and insulation to your water tank.

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Hampshire County Council Trading Standards runs a 'Buy with Confidence' Scheme which lists reputable local businesses, in a wide range of different trades. Member companies have been independently checked by staff from the local authority Trading Standards Service against the Scheme rules. Visit the Buy With Confidence website for more information.  There are central heating and boiler companies on this list, but not installers of insulation, as this is covered adequately by both CIGA and the National Insulation Association.

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