Housing Complaints

 

 

If you are a tenant you may be concerned about the poor condition and repair of your home.  We can help by giving you advice, information and assistance to improve the quality of your accommodation.  If you are affected by the condition of a neighbouring property, we may also be able to help.

 

Contact us by:

 

You will be contacted within 3 working days when an officer will arrange a mutually convenient appointment to visit you.

 

If you are a tenant of a Housing Association you should first contact your area manager.

 

If you wish to make a complaint about the level of rent you are paying your landlord you should contact the rent officer

 

If you are in dispute with your landlord over the terms of your tenancy or the payment of rent you should contact the council's Housing Advice Service.

 

 

The officer will carry out an inspection and your complaint will be prioritised according to how serious a risk the problems are to your health and safety.

 

You will be given advice and information about problems you can deal with yourself.

 

If your property is in poor repair or is hazardous to your health and safety, the officer will take your landlord's details and contact them with a view to ensuring the property is brought up to a reasonable standard if this is the best course of action.

 

A Tenant Advice Booklet is available.  To obtain a printed copy contact us