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| v Comply with government planning policies and
procedures. |
| v Produce, consult and implement development plans
and briefs to respond to and provide for the needs of the
Borough. |
| v Ensure that planning applications are decided in
accordance with these policies. |
| v Maintain and enhance the identity of existing
settlements. |
| v Conserve and enhance the countryside. |
| v Conserve listed buildings, conservation areas and protected
trees. |
| v Resist unplanned development. |
| v Encourage the use of public transport, cycling and walking,
and do what we can to reduce the number and length of car
journeys. |
| v Improve road safety. |
| v Promote the provision of affordable housing. |
| v Encourage local employment. |
| v Encourage local shops and resist out of town shopping
developments. |
| v Encourage the provision of open space, recreational and
community facilities. |
| v Encourage the good design of buildings and landscapes, and
improve the standard of new developments. |
| v Secure a "renaissance" of our urban areas. |
| v Accommodate 60% of future housing needs on previously
developed land, and minimise the need for green-field
development. |
| v Promote crime prevention measures. |
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| v Provide a responsible, efficient and effective service. |
| v Treat all our customers as individuals, and cater for their
special needs |
| v Treat all people fairly, and to be helpful and polite. |
| v Respond to your letter, E-mail and fax within 10 working
days, and to acknowledge receipt within 5 working days. |
| v Register planning applications within 5 working days of the
application being made valid, and to issue decision notices within
5 working days of the decision date. |
| v Determine at least 65% of all planning applications in 8
weeks and 80% of
householder applications. |
| v Secure at least a 65% success rate on planning appeals. |
| v Secure solutions to at least 80% of contraventions by
agreement. |
| v Negotiate to improve the quality of development
proposals. |
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| v Carry out public consultation and publicise planning
applications, appeals, development briefs, and other planning
guidance. |
| v Provide pre-application advice. |
| v Review the quality of development through an annual Quality
Audit. |
| v Check compliance with planning permissions, including
conditions, by taking an annual sample. |
| v Monitor the success of planning policies and proposals, and
change them if necessary. |
| v Take enforcement action against breaches where clearly
necessary. |
| v Send a customer questionnaire to applicants and neighbours,
inviting comments on the quality of the service. |
| v Give you a contact name and direct telephone number when
giving written responses. |
| v We will continue to seek ways of improving our service for
the customer, and respond to change. |
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| v Provision of an induction loop at all our Local Area
Committees. |
| v A sign language interpreter, or where available, a foreign
language interpreter. |
| v Home visits, and/or the posting of plans and information for
disabled customers who are unable to visit the Civic Offices. |
| v Letters and reports in large font size. |
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